Bad experience with a local guide in Salta

Well, we’re back in Buenos Aires after a week in the Northwest of Argentina (Salta and Jujuy provinces).  Jen is working on a post that will give a full overview of our trip with pictures and so forth, so we should get that up in the next day or so.  In the mean time, my priority has been writing a strongly worded post for Trip Advisor regarding the unpleasant experience we had with a guide named Angie that we contracted with in Salta in an effort to help save others from going through what we went through.

To keep you up to date on what we’ve been up to and to provide you with a strong warning in the event that you find yourself planning a trip to Salta you should definitely check out the post along with whatever responses may come from it here at Trip Advisor.  Below is my original post if you’d rather read it here:

——————

Title: Different point of view on popular Salta Guide

My wife and I just spent a week in Salta/Jujuy during which we used Angie’s (also known as Giena on Trip Advisor) services as a private guide for the first 3 days. We were extremely disappointed with the quality of her service, her incredible prices and her attitude towards customer service in general. I recognize that she is quite popular here on TA and receives volumes of positive feedback (which is how we found her to begin with), but after our experience with her, I have trouble understanding all of the praise and think it’s very important that TA has a post representing an alternative viewpoint so that other people have a more balanced idea of what Angie offers–had there been a post like this, we would likely have planned differently and had a much better trip. For context, we’re from the US and have been living in BsAs for the last 2.5 months; in that time we’ve developed a good understanding of pricing/cost of living in BsAs (this will be important when I discuss Angie’s pricing).

We hired Angie because of the great things we had read on TA. Unfortunately, due to a series of vague emails, we misunderstood her pricing to be US$250 for 5 days, when in reality it was US$250 PER DAY. We take partial responsibility for not having reconfirmed the total price, but after re-reading the email chain several times, there is definitely room for misinterpretation – Angie never stated it was a per day price nor did she provide a total price for the trip. Further, given our reference points for pricing in BsAs, it would never have ocurred to us that she could possibly charge US$250/day–I’ll get into that more in a bit. Had Angie not handled the misunderstanding so poorly, I would not be taking the time to write this detailed post–as it is, she left us feeling cheated and extremely unhappy.

In the end, we paid her US$500, which we feel was far more than she was worth. What did we get for our US$500? Here is what Angie did for us:

Day 1: 10am-3pm =~5 hours of time together including lunch (~3.5 hours of driving)

Angie picked us up at 10am and drove us to Cafayate with a couple of photo stops at well marked locations right along the side of the main road (e.g., Garganta del Diablo). We arrived in Cafayate at ~1pm and had lunch with Angie at her favorite restaurant in town. Then she dropped us off at our hotel at 3pm or so, and we didn’t see her again until the next morning.

Day 2: 10am-12pm ~2 hours of time together

We weren’t planning to see Angie on Day 2 (assuming that we weren’t paying for her) as we had told her we were planning to explore Cafayate by ourselves, but she told us she’d pick us up at 10am and take us to a couple of wineries so we reluctantly agreed.

She picked us up at 10am, took us to the goat cheese farm and then 2 wineries (each obvious tourist destinations). At each of these 3 venues she handed us off for the standard tour and waited until we were done. My wife had talked to her 2 days previously about setting up a lunch at the last winery and assumed this had been arranged. However, on the way there Angie pulled off the road, called the winery and then told us we couldn’t have lunch there because we didn’t book it the day before (I guess that was our job?). After the 2nd winery she dropped us off in town at ~12:00pm. The only other time we saw her that day was when she picked us up at our hotel and dropped us off at a restaurant for dinner (~10 min).

Day 3: 10am-2:00pm ~4 hours of time together (all driving)

She picked us up at 10am and we drove directly back to Salta on the same road we came down on with 2 stops at different photo spots. At this point, we still didn’t have a hotel booked for Friday night, and rather than helping us book something she just told us to let her know if we had trouble finding something. When we got back to Salta and she asked us for some money in advance is when we first realized that there was a significant misunderstanding over her pricing and that it was actually 4x higher than we had thought. US$250 per day was way beyond what we wanted to pay, so after talking it over that afternoon we told her that we could no longer work with her.

In summary, Angie spent maybe 11-12 hours with us over 3 days, primarily as a very highly paid taxi driver. She booked only one hotel for us (which was mediocre), she recommended a few restaurants in Salta (which were not particularly good and literally had large tour buses waiting out front as their tour groups dined there) and a couple of restaurants in Cafayate–one of which was good (though easily findable on the main square), the other was not. And for that, she demanded that we pay her US$500 despite the mixup what was at least partly her fault (according to her this was a great deal and we were ‘ridiculous’ to have thought she charged less); she had wanted US$1000 for 5 “days” (and yes, 2-4 hours of driving counts as a day according to her). Keep in mind, these prices do not include food, hotels or any activities for you and that Angie told us several times that she never has to pay in restaurants or hotels when on tours, so I’d think her only real cost is her car and fuel.

Also, despite other posters with very positive comments about learning about the history of the region and other local-type info from Angie, we did not have this experience with her at all–her favorite topic of conversation was how much better off we would be if we switched to her preferred hotel in Cafayate (this awkwardly came up at least 6 times, leading us to wonder why it was so important to her). In general, we do not feel that we saw, heard, did, or learned anything in our time with Angie that we couldn’t have easily experienced on our own. We ultimately paid her what she demanded; we probably shouldn’t have.

Aside from the mixup we had, we genuinely feel that US$250/day is an outrageous price for these services, even if they were great. After living in Buenos Aires for 2.5 months, here is some context on what you can get for US$1000 in the capital (which should be significantly more expensive than the provinces):

-1 month rent in a nicely furnished apartment in Recoleta or Palermo with all utilities included plus weekly maid service (we pay $1200/month for a massive and luxurious place)

-15+ fantastic dinners for 2 at the very nicest restaurants in BsAs with great wine/steak/etc.

-6 weeks of 20 hours/week Spanish school at one of the best schools (or ~70 hours of private instruction from a highly qualified teacher)

-1500+ empanadas (seriously)

-80 bottles of very good Argentine wine purchased in Salta (or 150 bottles of the exact same wine if you buy it in BsAs–Salta is much more expensive even for the local wines, not sure why)

-For AR$600 = ~US$155 for the 2 of us, we spent a full day (9am-7pm) in Tigre with 2 wonderful guides that spoke perfect English, gave us lunch, took us kayaking for 3.5 hours way off the beaten path and then served us an incredible asado with 4+ courses of meats. It was an all-day event, we saw and did things we couldn’t have possibly done on our own, we learned tons of things about Argentine culture and the Tigre Delta, it came with great food and it was reasonably priced. Again, BsAs/Tigre should be more expensive than Salta.

For some further context on how much an income of US$250/day is in Argentina, we’ve heard from many friends in BsAs that a high paying job in the capital (e.g., computer engineer) will pay ~AR$8000/month, which is ~US$100/day for 8+ hour days.

To be fair, I don’t know if Angie’s prices are especially high or if they are normal for private guides in Salta. Either way, for US$250 per day, I would expect MUCH, MUCH more for my money, so my first recommendation would be to do it without a guide as visiting the NW is really quite straight-forward (e.g., pretty much everything is on the main road and well marked). If for some reason you feel like you’d like to have a guide, I would shop around and be very explicit about what your expectations are (e.g., I want to see things off the beaten path and experience things beyond what the tour buses do, etc.). If your highly-paid private guide is taking you to the same places the large tour buses go, you’re better off without them.

For the last 2 days of our trip, we rented a nice car from a company with fluent English speakers (Alamo), saw everything that we would have seen otherwise, enjoyed the freedom of exploring on our own, and spent far less than half of what it would have cost to continue with Angie. This took less than 2 hours of planning/setup and could have been done even more cheaply with some advance planning.

Sorry to be so negative, wish things hadn’t gone this way. Obviously many other people have enjoyed their experiences with Angie, so possibly this is a one-off, but I think an important data point for people to consider in planning their trips. Let me know if you have questions either through the forum or through PM and I’ll be happy to provide more detail.

Ryan

Today in Cafayate

Here’s what we did today:

We woke up this morning in this hotel room…

PatiosDeCafeyate Room

Not bad...

In this hotel (which is free, go Starwood!)…

PatiosDeCafayate front entrance image

To be fair, this is actually the winery attached to the hotel

Overlooking this pool…

PatiosDeCafayate Pool image

I guess it's ok...

PatiosDeCafayate Pool 2 Image

...if you like pools

Then, we got picked up and drove through this winery…

PatiosDeCafayate Vineyard Image

Somebody put a big vineyard around our hotel, oh well.

On our way to go  goat cheese tasting along with a tour of a goat cheese farm…

Las Cabras de Cafayate Goat Image

Good cheese waiting to happen

Then we went wine tasting in a couple of wineries like this one:

FincaDeLasNubes Winery Image

Finca de Las Nubes Winery (our 2nd of the day, after the goat cheese tasting)

Finca De Las Nubes Vineyard Image

They had some ok scenery if you're into this sort of thing...

Then we had a half bottle of Malbec and played chess in the town square before having some local empanadas filled with fresh goat cheese.  After the empanadas, we tried some of the local wine flavored ice cream and headed back to the hotel for a nap.  Now we’re lounging in one of the many common rooms in the hotel

patios De Cafayate common room image

This one actually

We didn’t go to the hot tub today…

Patios de Cafayate Hot Tub Image

...because we did that yesterday

Soon we’ll go to a fancy multi-course meal with a phenomenal bottle of wine.  The entire day including the fancy dinner to come will cost us a grand total of ~$45 USD.

So, yeah, that’s pretty much what we did today.

What did you do today??  🙂


Review: Flecha Bus to Salta in Cama-Suite

Ok, ok, ok. So everyone here in Argentina pretty much says that when you travel domestically you should take a bus even if it’s 20+ hours each way. While they do mention that it is cheaper as one of the reasons, by and large they say things like:

“Argentina has really figured out how to do bus travel”

and

“It’s SO much nicer than flying”

and

“You’ll get amazing views of the countryside and first class service”

and

“With a cama-suite ticket, you’ll get a seat that fully reclines into a comfortable bed, so when you’re not being fawned over by the stewardess bringing you champagne and a wonderful multi-course meal, you can either sleep or watch movies on your personal entertainment system”

Sounds like I’m exaggerating, but I’m not. People have said things like that to us time and again. If I had been exaggerating I would have instead said something like “There’s a back section of the bus with water slides and a stadium seating movie theater; Oh yeah, and lots of pole dancers”

So–while it took us a while to get past our suspicion that no matter how nice a bus is, 20 hours on it would still suck–given all of the enthusiasm people have we decided to give it a shot and purchased our tickets for the 20 hour bus ride from Buenos Aires to Salta. We figured worst case scenario we’d get a lot of studying done en route. We dutifully asked around about which bus companies would be best and eventually settled on using Flecha Bus since they were the only ones that offered Cama-Suite which is the highest class of service. It cost ~US$95 each for a one-way ticket (we were willing to try this, but not ready to commit to a roundtrip). Now, while $95 is cheaper than the $200 plane ticket, it’s certainly not free, so you’d really hope that you were getting some value above the ~$100 dollars you saved by trading out a 2 hour flight for a 20 hour bus ride. Wouldn’t you?

We didn’t know what to expect, but given all of the hype we were fairly excited when we left for the Retiro omnibus station. The station is kind of like an airport with multiple levels and lots of different gates (called puentes).

Retiro Omnibus Station in Buenos Aires Image

Retiro: More impressive than your average bus terminal

We nervously awaited our bus’ puente to be announced and soon caught our first glimpse of what would be our home for the next 20 hours. From the outside, it looked fairly impressive.

Flecha Bus from the outside image

20 hours... I could do 40 hours in a bus that fine!

It’s fair to say that seeing the outside of the bus and getting our luggage loaded was the peak of the trip. It was pretty much all downhill once we got inside. Perhaps the best way to continue is to address how the actual experience compared to some of the great things we had heard…

Flecha bus journey about to begin image

Jen at the peak of her excitement (before the journey began)


How the experience stood up to the hype

Great views of the countryside: False.

The vast majority of the ride it was night time, so nothing exciting to see out the window. While the last 4 hours or so were daylight and it was somewhat interesting to see what was outside, it’s likely the same thing we would have seen on approach to landing if we had flown–because yes, it takes the bus about 4 hours to go the same distance a plane goes while on its 10 minute approach.

Personal entertainment systems: False.

There were a few TVs mounted to the ceiling and strategically positioned such as to be difficult to see. And they played 4 movies with the volume on for the whole bus to hear whether you wanted to or not; the first one was “Over Her Dead Body”; the second was something with an alligator; the third was something about a deaf swing dance champion and the final movie was about the life of Mother Theresa<—seriously, if only we could have somehow made it louder.

Flecha Bus TV placement Image

After you find the TV (hint: top right) see if you can find Waldo

Champagne: True!

We were given champagne, and in very classy, brand new champagne flutes

Flecha Bus champagne flute image

You might think this looks old and broken... Instead, try to think of it like premium stone washed jeans--classy right?

Meals are impressive: False.

sigh… We received 3 “meals” throughout the trip; one was a pre-dinner snack, followed by dinner, followed by breakfast. Breakfast and the pre-dinner snack consisted of the exact same shrinkwrapped styrofoam package with some cookies, a cereal bar and some unsalted crackers.

Flecha Bus Snack/Breakfast Image

This looks so good I with I could have it twice...

Flecha Bus Snack/Breakfast 2 Image

Nice!!! I do get to have it twice!

Dinner was an entirely different shrinkwrapped styrofoam pack with an unidentifiable sandwich, a dessert thing and some breadsticks. Also, we got a heated up tin foil thing full of potatoes and what we think was chicken gizzard.

Flecha Bus hot dinner image

Mmm mmm good. Just like Mom used to make (sorry mom)

Jen with Flecha Bus dinner image

In case you were wondering what Jen thought of dinner (hint: that face means she didn't like it--it's subtle, but if you look closely you can tell)

Dinner also came with wine. Which reminds me–drinks in general were tons of fun given that the cup holder on the very bumpy bus ride was about double the size of the cups that they gave us. That worked well.

Flecha Bus cup holder image

Now imagine filling that with coffee and then guess how many bumps on the road it would take before it was in your lap.... Correct answer: 2

Service is truly first class: False.

Service was comical. The stewardess (or whatever the appropriate name for a bus server is) literally tossed our meals to/at us from a few feet away each time. I guess that in retrospect we are glad that all of our meals were tightly shrinkwrapped, otherwise it would have gotten messy. When not throwing “food” at us, she was nowhere to be found.

The seats are great and really comfy to sleep in: False.

It was clear that this was an old bus when we got on. When we first sat down though, we actually thought the seats were old school, but reasonably comfortable to sit in. Attempting to sleep in them was a hole (misspelling intended) different matter though. They do in fact lay back into beds, BUT, there is a massive bump right where your pelvis is (imagine sleeping on a speed bump), which regardless of what position you try is extremely uncomfortable and you sort of get the feeling that if you were to somehow fall asleep despite all of the bumping and the noise from the weird alligator movie playing on the TVs you can’t see, you would wake up having lost the ability to stand up straight ever again–lucky you, odds of falling asleep are not high (besides, if you did fall asleep, you might be awakened by a styrofoam food container smacking you in the face compliments of the friendly serving staff from the other end of the bus).

Flecha bus Cama-Suite seat image

Amazingly, even less comfortable than it looks

At least we can get a lot of studying done: False.

This one was really a suprise… we had a fancy overhead panel with lights and stuff, but we were surprised to discover that, when turned on, the lights were only just bright enough to be able to see what time it was on your glow in the dark watch if you squinted. Seriously, the overhead lights were not even close to being bright enough to be able to read–given that 12-14 hours of this trip took place in the dark, that kind of sucked (at least there were movies…)

Flecha Bus light panel image

Yeah, these were useless

Well, at least we won’t freeze to death: False.

To be fair,  no one had actually told us that we wouldn’t freeze to death; I guess we just kind of assumed it and we all know what happens when we ASSUME…   but really, even with 2 blankets each and our heavy coats on, we were still freezing for most of the ride. Yay hypothermia!

Flecha bus bathroom image

In case you were wondering--the bathroom sucked too (by the way, never follow a bus... pretty sure this opens directly to the road... classy)

In Summary

I really hope that this is an aberation and we somehow ended up with a bad bus, because if this experience is in fact representative of high-end bus travel in Argentina, then I have no choice but to never again trust any of the people that recommended it–or alternatively assume that this is a standard hazing/prank that they play on new people (if so, well played)

And for anyone out there that may think this sounds picky or elitist or whatever, here is my thought–If I walked into this expecting a really crappy bus ride (similar to Greyhound in the US), then I would indeed be blown away by how nice it is, BUT… people here consistently say that despite the 10x longer travel time, this is a much more comfortable way to travel and that seems crazy to me. I can accept the idea that if you’re looking to save some money and willing to put up with 20 hours of discomfort this is a lower budget way to travel (though the margin isn’t that wide–I’d say this should cost more like $30), but to really make a quality/comfort comparison vs. flying is a little bit ridiculous (unless of course there are much better buses out there… if so, let us know!)

Very good odds we’ll be flying home.

Update: We have since heard from our guide here that everyone agrees that Flecha Bus sucks and that everyone seems to really like a different company called Andesmaar which apparently does have good food, comfortable seats, wifi, personal entertainment systems and maybe even pole dancers. Oh well, we’re still flying home (and not on Aerolineas Argentina)

Update: We have now heard that Andesmaar can be very bad as well.  Apparently it varies by route.

Vacation #2 . . . via 20-hr. bus ride???

After hearing so many great things about Salta and the northwest of Argentina, we’re off this evening to check it out for ourselves.   Planning the trip has been fun so far – we’re hoping it pays off when we get there.  More to come, but in the meantime, here are a couple of thoughts on the major parts of trip-planning so far:

Decision #1: How do we get there?

The two options are flying or taking a bus.  Our default would normally be to fly, but after our last experience flying with Aerolineas Argentinas, we’re open-minded about other transportation options.  We’ve vowed to avoid Aerolineas whenever possible, and flights on LAN (the only other carrier covering the route) would have cost us almost as much as our monthly rent.  Which leaves the bus.

Map of Argentina image

Going to Salta is like crossing the entire country of Uruguay . . . 3 times

Now, you may not realize that Argentina is big.  Really big (see map).  We’re about halfway down the east border of the country, and we’re going to the far northwest.  That’s a long way.  Hence, it takes ~20 hours to get there from Buenos Aires.  Yep, that’s almost a full day.  We board at 6pm tonight and get in sometime around 1 or 2 in the afternoon tomorrow.

Apparently, bus travel is great in Argentina.  They have numerous classes of service, including the “cama suite” that we opted for – supposedly seats that lie completely flat, have full curtains and includes all your meals (and wine with dinner – yay!).  So we’re giving it a shot – will let you know what we think on the other end.

Decision #2: On our own or with a guide?

Turns out that a lot of the stuff you go to Salta to see isn’t really in Salta.  It’s an amazing region with incredible landscapes and natural wonders, but they’re all spread out and all take a full day to visit.  So our choices were to (1) rent a car (crazy expensive), (2) join a bus full of tourists (could be fine but we’ve heard it feels a lot like cattle herding for the Salta tours) or (3) hire a private guide to take us around for a few days.  After reading unanimously positive reviews about one particular guide in the area, we decided to book her.  We’ve had a bit of trouble connecting on email so don’t really know what our itinerary with her is going to be, but we’re trusting all the good reviews on tripadvisor and hoping she’s booked our hotel for us by the time we arrive (after the aforementioned 20-hr. bus ride – think we’ll be excited for a room and a shower by that point).

Wish us luck on our epic bus journey – we’ll post more from Salta!

Dear Aerolineas Argentina…

Dear Aerolineas Argentina,

You let us down.

I’m writing to express my extreme disappointment that our ticket purchasing experience was so anticlimactic. You may think that we had unreasonably high expectations, but I think you’d have to admit that it was you that raised our expectations by leading us on so tantalizingly in the early stages of the process.

We began shopping for a ticket on your website with a few mild concerns based on having read poor reviews from other travellers, but we were willing to look past those reviews and give you a chance–especially since you were ~$200 cheaper than LAN for our flights to Iguazu. We found a schedule that worked for us and proceeded to make the reservation through your website. Up until then, we thought of you as just another airline and assumed that buying tickets from you would be just like so many other online tickets we’ve purchased before. That was when you first began to tease us…

It seemed strange that we received a confirmation page including seat assignments without ever having been asked to pay for the tickets. We did notice the small print near the bottom that said that we were required to pay within 24 hours and would receive instructions for how to do so in an email. This seemed odd, but we were willing to go with it. However, the email you sent us said this:

Aerolineas_Argentina_Payment_Email_Confirmation Image

Don't you want us to pay??

We weren’t so excited about calling you to ask how to pay, so instead we did some searching around your website and encountered several sets of instructions clearly indicating that we could and should pay online; however, there was nowhere on your website that actually allowed us to do so.

Aerolineas_Argentina_Payment_Instructions Image

These instructions are really thorough and helpful... though, if one were being picky, one could argue that if you are going to write detailed instructions, it may be better if the feature actually existed. Sorry if this is culturally insensitive.

Google, TripAdvisor and the local expat blog also seemed to be at a loss for how to proceed. This is when our expectations started to go up–it seemed clear that this was going to be far more exciting than just another ticket purchasing experience. We decided to wait until the next day and ask around at our school to see if any of the locals had encountered this before and were told that despite what your website says, foreigners are in fact required to pay by telephone. We were told that that this has something to do with security to minimize potential for chargebacks (see handy diagram below); but since that clearly doesn’t make any sense at all, my guess is that you just want to have the opportunity to speak live to those of us that are lucky enough to pay at least double your normal prices to thank us (for those of you keeping score at home, it is true that there is massively different price for locals vs. Foriegners)…

Credit Card Chargeback Diagram Image

I bolded the differences for anyone with the mistaken impression that these processes are similar

Before we called, we only expected to be on hold for awhile and then go through the annoying hassle of giving you all of our credit card info over the phone with a language barrier and nothing more (which obviously we were pretty excited about), but we had no idea what you had in store for us… I can’t convey to you in words how flattered and excited we were when you told us that because the flights were within 48 hours, we would not be able to pay for them over the phone either, but would instead need to go to one of your local offices and pay in person. It was a nice touch that you offered us the alternative of paying at the airport the day of the flights as long as we got there by 3pm (for a 7:45pm flight)–clearly an attractive option.

In fact, we were so excited that we called one of our local friends and asked if he would be willing to call you back with us on a conference call just to make sure that you weren’t giving us any unnecessary “special” treatment; after reconfirming with our friends help, we spent a few minutes basking in the joy of having the opportunity to meet you in person and then got ready to go. At this point, we had given up predicting what new twists and turns the story would take, but we had no doubts that you would have several more surprises in store for us, so we brought multiple forms of identification, a few different credit cards and a decent amount of cash just in case.

After having read about how frequently people get pick-pocketed in the subway, we were particularly excited to have our passports and other valuables with us for the lengthy ride to the end of the D line smack in the middle of rush hour. Being pressed up against the glass for the majority of the ride while trying to keep our belongings with us served to build the suspense higher and higher.

Crowded subway image

If Argentines were Asian, it might have looked like this

We were at a fever pitch when we arrived at your office and completely ready to experience Crazy Town, AR. BUT, this is where you let us down on several dimensions:

1) There was not even a line, we walked in and were waved directly over to an agent.

2) The agent immediately understood why we were there and was able to process the transaction in under 2 minutes. She then gave us a receipt that we were supposed to bring over to the cashier for payment, so our hopes went up again…

3) Only to be dashed by a <30 second conversation to make the payment with the cashier.

So, in less than 3 minutes we had paid for our tickets and were all set. There was no chaos, there was no demanding of 4+ forms of ID (or any ID at all ironically), there were no language barriers, no 2 hour waits, nothing. You built up these huge expectations for us and then just ruined it all by suddenly being efficient.

You can imagine our disappointment.  If for some reason you can not imagine our disappointment, please refer to the diagram below:

Excitement_Over_Time Image

Please contact me with any questions

Hopefully you can provide us with a more consistent experience next time.

Regretfully yours,

Ryan and Jen

P.S. After thinking through all of our experiences with you thus far, I think I may have figured out how you operate. While many businesses strive to meet or exceed customer expectations, from the 5 examples below, it seems that your customer strategy is simply to do the opposite of what customers expect in every situation. As a former strategy consultant, I for one applaud this boldly differentiated approach to making sure your customers never get bored with you.

Example 1: Trying to purchase ticket online

Our expectation: Just put in credit card info and make purchase

Aerolineas Argentina: State frequently on your site that it is possible to pay online, but instead make it impossible to pay online.

Example 2: Calling to purchase ticket

Our expectation: A mild hassle, but at least we can finalize the purchase

Aerolineas Argentina: Tell us that we have to go to the office to make the purchase

Example 3: Going to office to finalize purchase

Our expectation: A major hassle with low probability of success

Aerolineas Argentina: Super smooth and efficient process

Example 4: Rationale for making us go to the office in person within 48 hours of flight

Our expectation: Something to do with a higher degree of security?

Aerolineas Argentina: Did not check our ID or even look to see if our signature matched the credit card we used

Example: Onboard flight to Iguazu

Our expectation: We may be late, but we’ll get to Iguazu

Aerolineas Argentina: Instead, land in a different city (Posadas) and don’t tell us until we land

P.P.S After reviewing the schedule change email you sent us the day after our flight left, I am further convinced of the above

Aerolineas_Argentina_Schedule_Change_Notification Image

You can't make this up

Our first vacation from vacation: Iguazu Falls

Just got back from 3-days in Iguazu falls and didn’t want to pay the AR$60/day for internet access at our hotel, so apologies for the lack of posting lately.

Awesome trip!  Iguazu is truly spectacular.  We stayed in the Sheraton which is the only hotel in the park itself on the Argentina side and it was phenomenal.  Plus, we stayed there on Starwood points, so it was a very cheap trip (thanks consulting!).  We’ll write a more thorough review of the trip in the days to come, but in the mean time, here’s lots of pictures:  Iguazu Pictures Enjoy!

p.s., it’s pretty wild to return home from a vacation and not dread going back to our regular lives… all of you out there that are still consultants, take note!!