Category Archives: Watch out for…

Warning: Buenos Aires apartment scam

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UPDATE 1/9/2013:  To avoid any confusion, this article/warning is NOT about the rental company DiscoverBA.com.  We were recently contacted by the owner there who told us that this post has a high Google rank for “DiscoverBA review” due to a few similar keywords.  While we don’t have any experience with DiscoverBA, they seem like a legit company and the scam below is definitely not referring to them.

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A reader recently emailed us asking if we could help publicize the story of how he got scammed out of getting his deposit back when renting an apartment in Buenos Aires in an attempt to shut-down the scammer (which has been remarkably successful thus far–read on…) and to help other people avoid becoming victims.  We hate scams (and in Argentina, there are MANY),  so we were happy to oblige.

Everything is done in cash in Buenos Aires (because no one wants to pay taxes), the police are corrupt and crime is high so you have to be extremely, extremely careful no matter what you are doing–being taken for your deposit on a rental apartment is, unfortunately, incredibly common unless you go with one of the reputable companies (which may cost a bit more, but you are guaranteed a great place and you will get your deposit back, so in my opinion, well worth it).  Check out our guide on how to rent an apartment in Buenos Aires for some tips/tricks to minimize your risk and some mini-reviews of several agencies that we worked with.

The scam

Below is a reprint of the story that was just sent to us:

My six-month stay in Buenos Aires ended on a bad note this past Tuesday when I was scammed out of the deposit for the apartment I had been renting for three months starting in August. The apartment owner’s name is Valeria de Santos and the unit in question is located in Recoleta, at Larrea 1393 at the corner of French, apartment #PB2. I found it on Craiglist and jumped at the chance to live in a nice area for a relative bargain, though in hindsight renting through an agency or through a referral may have been the smarter way to go.

I had told Valeria that I needed to check out at noon because a cab would be waiting to take me to the airport. She arrived late with her mother and inspected the apartment to make sure it was in good order (it was). Valeria said that my deposit was waiting for me at her mother’s office, which was supposedly just a few blocks away, off of Pueyrredon and Santa Fe. She asked if her mother could get in the cab with me and get dropped off by her office where she would retrieve the deposit and return it to me.

I had dealt directly with the mother before when I first occupied the apartment so I didn’t find her suggestion odd. But I now realize that I made a number of mistakes. First, I returned the keys to Valeria before getting my deposit back. Secondly, I let my guard down and didn’t think to accompany her mother to the “office” after we dropped her off at the corner, opting instead to wait for her in the cab with my luggage.

The mother disappeared down the street and never returned. I waited 45 minutes and called Valeria a dozen times before telling the driver that we needed to leave because I couldn’t miss my flight. I called her numerous times at the airport and e-mailed her with no response. I was finally able to reach her Wednesday, when she assured me that she would wire the funds to me via PayPal that same day. Well, it didn’t come through, and I’ve been calling and e-mailing her since with no luck. My messages to her have gotten angrier and angrier to the point where I threatened to hop on a plane the next day and come looking for her — which I would be crazy enough to do if I was confident I could track her down.

The strange thing is that Valeria and her mother were a pleasure to deal with during my three-month stay in the apartment, responding to my calls and e-mails and showing up to address any problems promptly. It’s bizarre that they would pull something like this off at the very end.

I’ll continue to call and e-mail and harass Valeria and her mother in any way I can until I get my money back, and perhaps I’ll find myself in Buenos Aires sooner than I think. But for now, I’d just like to defame her on every relevant forum I can find and bring awareness to what I went through. Hopefully you’ll learn from my mistakes.

It’s really too bad that this happened, but I will say that to get out of Buenos Aires after 6 months and only be scammed out of $200 is actually pretty darn good.  In our 6 months, we encountered taxi scams (fast meter), counterfeit money scams, tour guide pricing scams, and were almost taken for $400 on the deposit for our first 2 week apartment.  Good times.

The entertaining part

The above story was actually posted on the local Buenos Aires expat forum.  Within about 5 hours, there were 100+ responses by the expat community.  Many of them decided to use some clever online detective skills to determine that this woman and her mother had been running scams on tourists in BA for years – not only via apartments, but also through a fake Spanish school, a fake tour guide business and many others.  They also found her real name, address, phone number and other personal details (including where she has claimed to be an Oxford trained lawyer on Wikipedia among other places).

As the expats diligently uncovered more and more information about this woman, strangely enough all of the websites and references to her many ‘businesses’ started disappearing from the internet.  Clearly many of the expats are software developers though and they were able to backup pretty much everything and rehost on alternate off-shore servers.  The thread on the forum showing this whole thing unraveling is long, but extremely entertaining and worth taking a look at:   http://baexpats.org/expat-life/11930-stay-away-apartment-rental.html

A summary of what was uncovered

One of the members on the expat forum put together a nice summary of many of the facts uncovered which I’ve reposted below.  Note:  this isn’t interesting reading, I’m just reposting it so that there is yet another website that has all of these keywords in hopes that any future potential victims do some googling before doing business with her.

So, in summary this thread is a warning about Florencia Marina Daud (aka Florencia Daud Othacehe). It is strongly advised that you avoid any kind of business dealings or financial transactions with her. If you do enter into financial dealings with her it is recommended that you proceed with extreme caution. She has disappeared with the deposits of several visitors to the city who entered into temporary rental agreements with her.

Florencia Daud
DNI: 26260151
CUIT: 272626015115 (click on the green arrow to see a picture from the website http://www.nic.ar/entidades.html)

She has gone under the names Valeria de Santos and Veronica and often uses the username flormarina on the internet.

Her mother has used a name similar to Maria Eugenia

She has had various businesses registered to her addresses:
Discover BA
Florencia Marina Daud (discoverba@hotmail.com)
+1.5411480527
Fax:
Av Pueyrredon 2261
Buenos Aires, Buenos Aires 1119
AR

D&A Daud & Asociados
Av. Pueyrredon 2261 2nd floor
BUENOS AIRES – ARGENTINA
tel/fax +54-11-4805-2742

Recoleta Spanish School
Pueyrredon 2261, 2nd floor
Entidad Registrante: Florencia Daud
País: Argentina
Actividad: Otra
Domicilio: Chenaut 1967 4 A
Ciudad/Localidad: Buenos Aires
Provincia: Buenos Aires
Código Postal: 1426
Teléfono: 4776 3188
Fax: 4776 3188

D&A Daud & Asociados Buenos Aires, Argentina
Address : Av. Chenaut 1967 4 A, Buenos Aires 1426, Argentina
Phone No. : +5411-4776-3188

According to the Colegio Público de Abogados de la Capital Federal, she’s licensed to practice law here in Capital. Click the green arrow for a picture from the website.

Other phone numbers she has used:
15-5346-4957
15-5259-1319

And email addresses:
sweetmarina2007@hotmail.com
valeriadesantos@hotmail.com

She has advertised her apartments on craigslist
She appears in wikipedia
She has an account on EchangeVacances.com (click for pictures)

and has had various personal and business web pages of her own most of which have been taken down since these accusations have appeared:
http://www.buenosairesguest.com/
http://florenciamarina.blogspot.com/
http://daudlegal.com/

If you have been a victim of a scam as a visitor you can contact the following authorities:

Defensoría de Turista, 4302 7816. Av. Pedro de Mendoza 1835 (Museo de Bellas Artes “Benito Quinquela Martín”) La Boca.
Mail: turista@defensoria.org.ar

Comisaría del turista
Av. Corrientes 436
0800 999 5000 / 4346 5748
mail: turista@policiafederal.gov.ar

If you have returned to your country and are unable to retrieve funds owed to you by identifiable persons as a last resort you can tell them you are going to contact AFIP (the revenue authorities) to have their tax records reviewed:
http://www.afip.gov.ar/contacto/
Centro de denuncias : 0800-999-2347

There is also another thread about the activities of Florencia Daud on TripAdvisor

In Summary

Be careful in Buenos Aires (and/or wherever you are traveling) and if something like this happens to you, let the online communities know about it – they may or may not be able to help you directly, but they can certainly help get the word out so that it’s harder for scammers like this to be successful.

Thanks again for the tip!

The 5 major food groups of Argentina

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In the US, we have a food pyramid with recommendations on what we should eat; it looks something like this:

5 food groups image

5 basic food groups (US version)

In Argentina, they have a similar system, though it looks a little bit different.  From what we can tell, this is a relatively accurate depiction:

Argentine food pyramid image

Our best stab at the Argentine food pyramid

People rave about the food in Argentina, especially the beef, and we agree. We absolutely loved the food when we first got here, but after 3 months, it’s gotten a little repetitive.  Pretty much every day when we’re trying to decide what to eat, it comes down to a few options, which we have categorized into the 5 major food groups of Argentina:

  1. Carne. This one’s obvious (not to mention one of the reasons we came here). The steaks are spectacular, and we go out for a steak dinner at least once a week. More to come on some of our favorite spots to practice carnivourism, but we’ve already told you about our neighborhood gem El Estrebe.
  2. Pizza. As close to 60% of Argentina’s population is of Italian descent, pizza is big here. You can find a pizza place on nearly any block in the city. Our favorite pizza right now is either pepperoni or ham, covered with lots of cheese, fresh tomato slices and roasted red peppers. It looks something like this . . .
    Argentine pizza image

    Puts Domino's to shame

    And tastes amazing. One odd thing that we’ve noticed here is that they almost always finish your pizza off with a couple of olives (usually green, but we got some black ones last time). It’s not necessarily listed as an ingredient in the pizza, but there it is nonetheless. Go figure.

  3. Pasta. Again, due to the Italian heritage, pasta is big here, especially fresh, stuffed pastas (e.g., ravioli, cannoli) – seems that they look down on dried pastas a bit, and actually list them separately on the menu. Our experience has been a bit hit-or-miss but generally good overall. If anything, the pastas can be a bit softer (think squishy, overcooked) that we’re used to back home. And there’s something going on with the olive oil here. Not sure exactly what, but it tastes (and smells) slightly chemical-y. We always just cross our fingers that the pasta we ordered is light on the oil.

    Argentine sorrentinos image

    Fresh homemade sorrentinos stuffed with ham and cheese and covered in fresh bolognese

  4. Empanadas. Best invention ever. Although the term isn’t the most appetizing, I think “meat pie” is actually the most accurate description. It’s a stuffed bread in a half-circle shape stuffed with a filling – beef or chicken are most common, but there are lots of varieties. As mentioned in other posts, this has become a staple meal for us, eaten at least once or twice a week. And they’re cheap – 40 pesos (~$10) buys a dozen that lasts for two meals. Not bad.

    Buenos Aires empanadas image

    Different shapes for different flavors

  5. Dulces. Dessert is its own food group in Argentina. We read somewhere early on in our time here that Argentines lead the world in their consumption of meat (obviously) and sweets. Sweets are available everywhere, and at all times of day – sweetened mini-crossaints for breakfast, dessert is included in most set lunches, more bakeries per capita than we’ve ever seen.  They even have a special meal that’s basically just an opportunity to eat more dessert: merienda is the meal in Argentine eaten between lunch and dinner, most like an afternoon snack in the US. Understandable, since dinner is so late (10pm is common). The most popular things to eat for merienda are a coffee and a torta (cake) or other dulce. We’ll be writing more soon on our favorite dulces, but for now the most important thing to mention is dulce de leche. Made basically just from milk and sugar, it’s a thick caramel that’s eaten in every way you can imagine – stuffed between two cookies and covered in chocolate (alfahores), on top of flan or ice cream (helado), or on its own by the spoonful.

    Flan with dulce de leche image

    Homemade flan served with a side of dulce de leche - perfect finish to a light afternoon lunch!

Basically, just about anything you could eat in Argentina will fall into one of the above categories. And the interesting thing is that almost every restaurant you visit will offer all 5 food groups! Even though you’re at what seems to be a pizza place, they probably still have steak on the menu. And the empanada place may offer pasta. But, that doesn’t mean you should order it.  The key is learning what to order in each type of restaurant, which we’ve learned through several strategic ordering errors. Just because it’s on the menu doesn’t mean that they do it well, and it’s critical to learn quickly what to order (and what not to order).

Another thing we learned right away: Argentines don’t like spice (to the extent that you have to specifically ask for black pepper in most restaurants), which can lead to a lot of pretty bland food.  But all in all, we think we’re pretty lucky with the food options here.  We’ll continue our diligence and provide additional detail on each of the 5 food groups defined above, as well as our favorite restaurant picks in each category. But now, we’re off to dinner!

Our trip to the Northwest of Argentina (the NOA) in summary

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In case you haven’t caught every post over the last couple of weeks, I wanted to put a quick summary of all of the posts related to our one-week trip to the Northwest of Argentina.  As a reminder, we went to Salta, Cafayate, (through the the valle de Calchaquies) and then up north to the province of Jujuy, including the city of Jujuy, Purmamarca, Tilcara, Los Salinas Grandes (the salt flats) and the Quebrada de Humahuaca.

All in all, we really enjoyed the trip and it provided a great change of pace from the buzz of daily life in Buenos Aires.  That said, we definitely encountered our share of issues on this trip, but that’s just how travelling works sometimes and you can’t let it ruin your trip.  Anyway, here are the relevant posts:

1)  Pre-trip planning:  Some thoughts on trip planning for our second vacation-from-vacation before we left

2)  The FlechaBus trip to Salta in Cama-suite:  A humorous review of our very entertaining and rather uncomfortable 20 hour bus-ride to Salta on FlechaBus in their Cama-suite class of service.

3)   A day in Cafayate:  Photos and descriptions of a great day we had in Cafayate.  If by any chance, you’re working long hours in a job you don’t love, please consider that days like this are a very viable, affordable and easy to setup alternative 🙂

4)  Bad Experience with Local Guide in Salta: A copy of the review we wrote on Trip Advisor of our very unpleasant and money-wasting experience with a highly recommended private guide in Salta named Angie.

5)  Trip Report on Salta and Northwest Argetina:  A thorough and step by step review with photos of everything we saw and did while we were there along with our thoughts.  If you only read one of these, read this one.

6)  Review:  Patios de Cafayate hotel:  Our review of our (almost) great Starwood hotel in Cafayate

7)  Photo gallery from the province of Salta:  Including Salta city, Cafayate, Valle de Cachaquis, some wineries in Cafayate and a Goat Farm!

8 )  Photo gallery from the province of Jujuy:  Including Purmarmarca, Los Salinas Grandes, Tilcara, Quebrada de Humahuaca and more

Our quick summary: Fantastic place to visit to see a different and very beautiful part of Argentina.  That said, it didn’t blow us away–while we’d definitely recommend it if you’re in the area, it wouldn’t be the first place we’d recommend.  We haven’t been to Bariloche or Mendoza yet, but we’d definitely say that Iguazu Falls is far more spectacular on an international scale (though a very, very different kind of experience).

Enjoy!

PatiosDeCafayate Vineyard Image

This vineyard surrounded our hotel, not bad...

Review: Patios de Cafayate

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Patios de Cafayate is a boutique Starwood property located in Cafayate, a town in the wine country of Salta province. It’s a beautiful property with only 30 rooms in a great location – the landscapes surrounding Cafayate and on the drive down from Salta city are stunning (check out our Salta trip review). We were excited to stay here on our trip to the northwest, particularly since we were able to use those hard-earned Starwood points to pay for it.

We arrived and were greeted very warmly by the front desk staff, then shown to our room. We walked through an interior courtyard connecting to several other patios (go figure, considering the name) and a grand common room with a view out to the pool. Our room was massive and beautifully decorated.  The hotel used to be the family home of a winemaker, and the winery still operates next door, on the same property.  As such, the hotel sits in the middle of vineyards, making for a beautiful view.

Despite the idyllic property and location, from our perspective it seems that management is missing the mark on a couple of basics that could make Patios truly exceptional. Instead, it feels like a pretty building that’s trying to be a hotel but not quite getting there.  Here are a couple of observations that lead us to think that:

Overall feel of desertion

We noticed right away that the hotel feels deserted, as we’d read in several other reviews – there were almost no other guests, and we seldom saw hotel employees while we were there. Most of the rooms are located along a long, grand corridor, and only every 3rd or 4th light down the hallway was turned on – strange. We went to sit in the main salon one afternoon and spent a good 10 minutes trying to figure out how to turn on the overhead lighting, to no avail.

Main salon Patios de Cafayate image

The main salon, which looked out onto the pool, was lovely and furnished with antiques. If only we could figure out how to turn on the lights . . .

On our first day, the main salon and other sitting rooms were completely silent – no people, no music playing – which made it feel that much more like we were trespassing somewhere we shouldn’t be. The second day (when we made use of the living room), a TV in one of the adjoining salons was blaring music from the 40s. It seemed like they were trying but just hadn’t figured out quite how to pull off the ambience they were going for. The lack of lights, music and other people gave the hotel a feel that it wasn’t really open for business.

Spider guts (yes, seriously)

When we arrived, we were shown to our upgraded room and were impressed with the size and the quality of the furnishings.  The room was quiet and looked out onto the lawn and beyond to the vineyards. The walls had been painted a beautiful sage green color and highlighted the classic crown moldings (which I love!) and the high ceilings.

Room at Patios de Cafayate image

Pretty nice digs, huh?

However, it appeared that the hotel had a spider problem (which we’d seen mentioned in other reviews on TripAdvisor), and evidence of such problem was left smeared on the walls in both the bedroom and the bathroom. We’re not sure if this was carelessness or an intentional warning to other spiders that may dare to follow.

Spider guts image

I'm pretty sure I can make out a leg . . .

If the purpose is to scare off other potential invadors, it’s not working – found another fallen soldier in our shower in the morning.  If it’s just a lack of attention to detail, I might suggest that the relatively marginal effort it would take the housekeeping staff to wipe up any such “messes” would more than pay off by improving the experience for guests staying there (especially those who, like me, don’t exactly love spiders).

Hot tub/spa

On our first afternoon, we took a walk around the property to explore and found the spa – a relatively modern-looking building located to the side of the main hotel. We were excited to take advantage of the lovely indoor hot tub, so we ran back to our room to change into our suits and came back. The water in the hot tub wasn’t warm – the woman working in the spa said she had turned it on/up when we first came (we’re not quite sure which), but even 30 minutes later the water was only lukewarm. Which I guess is ok, because it was less like a hot tub (you know, the kind you would SIT in) and more like a pool of warmish water 5 feet deep, with no seats – guess this is a standing-room-only tub?

Spa at Patios de Cafayate image

Hotel hot tub was pretty (though not hot, nor did it have seats) - apparently it's actually a standing-room-only warmish tub. Or, possibly another Devil's Throat...

While we were waiting in vain for the water to warm, we relaxed on the fancy-looking lounge chairs . . . where we noticed all the cobwebs gracing various surfaces in the spa. The floor-to-ceiling windows were streaked with dirt and cobwebs, and the lounge chair next to us had cobwebs hanging off the back.

Windows in spa at Patios de Cafayate image

The late-afternoon sunlight streaming through would have been lovely . . . if not for the shadows cast by all the dirt and grime

And the otherwise-classy-looking candle set on the table next to us (as well as the others placed around the room) was not lit and instead seemed to be a repository for old garbage – yuck.

Table with candle at Patios de Cafayate image

Looks nice, right? Perfect for relaxing and enjoying some of the local wine

Um, ok . . . but you could have just brought in a garbage can

Breakfast

Breakfast here was better than we’ve had at other hotels in Argentina (sometimes no more than coffee and bread). There was a buffet with various meats, cheeses, fruit, cereal, as well as coffee/tea/juices. And as soon as we sat down, the server brought out a lovely 3-tiered tray of baked goods and offered us eggs made-to-order (which were pretty tasty and a nice touch)! The cookies included in our baked goods tray (yep, cookies for breakfast) were the same ones we’d seen at the small coffee/tea set up in the main salon in the afternoons.  We were a bit confused by the little cups of ketchup and other unidentified sauces in the middle of the trays of meats and cheeses, but maybe that’s just an effort to cater to international tastes – we’re not quite sure.  Despite that, it was pretty good and gave us enough to go on for our wine tastings later in the day.

Value for money (or Starpoints, in our case)

This hotel was priced at $240/night or 12,000 Starpoints. As we are currently unemployed with no near-term income prospects, we opted for the Starpoints. In retrospect, though, we’re not sure it was worth it. We’ve previously paid only 6,000 points/night for a room in the W New York over the busy holiday season, which would have cost ~$600/night if we’d paid in cash. It’s unclear why the ratio of points to cash is so different here than it is elsewhere, or if it was just this hotel in particular, but this didn’t seem to be the best use of our Starpoints.

Our takeaway

Overall, we’re glad to have had the experience of staying in Patios de Cafayate. It was a lovely retreat in a beautiful location with thoughtfully-appointed rooms. The lack of attention to detail we’ve noted here would be relatively easy to fix and would make all the difference between the pretty good stay that we had and the truly phenomenal experience this hotel could provide. Maybe we caught them on an off-week or during the slow season, but it would be great to see this hotel really take advantage of all it has going for it.

Trip report on Salta and northwest Argentina

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We just got back from a weeklong trip to Salta and northwest Argentina, and let’s just say that we’re very appreciative of all that Buenos Aires has to offer. We’ve heard that the rest of the country thinks porteños are snobby and that, in reverse, porteños think people from the provinces are unsophisticated and that Buenos Aires is far superior. Got to say, we’re starting to feel more like porteños every day . . . .

Our itinerary took us to see the top sights in northwest Argentina: Valle de Calchaquí, the wine-producing town of Cafayate, the salt flats of Salinas Grandes and the small village of Purmamarca (as well as the two biggest cities in the region, Salta and Jujuy). As you know from Ryan’s previous post, we made the mistake of using a local guide for the first two sights, then covered the rest on our own.

Salta

After our epic 20-hour journey on FlechaBus, we were very eager to arrive in Salta and check in to our hotel. We had heard that Salta is a beautiful and charming city, so we were excited to see it for ourselves. It has a wonderful central plaza surrounded by colonial buildings that are artfully lit at night. But we were somewhat surprised to find that the city is dirty, noisy and really polluted – Buenos Aires is a far bigger city, but the pollution was much worse in Salta.

Salta at night image

Salta's main plaza is surrounded by lovely colonial buildings. They've got the lighting thing down for sure.

The Salta region is famous for its empanadas, and we ate them at least once (sometimes twice) every single day that we were there (to be fair, partly because they were good, and partly because there weren’t many other appetizing options). The best we had by far were at the Doña Salta restaurant just down the street from our hotel in Salta – yum!!

Empanadas image

We love to eat empanadas as much as we love to play with them!

Valle de Calchaquí

The scenery on the drive to Cafayate through the Valle de Calchaquí is truly amazing – a beautiful landscape as far as the eye can see. Some parts were red, others dusty brown and even green.  The colors kept changing around every turn.

Hills on drive to Cafayate image

These hills had just about every color you could imagine

The drive takes somewhere around 3 hours, depending on how often you stop. We stopped to explore the Garganta del Diablo (interestingly, we’ve identified at least 3 other places in Argentina with the same name, including the crazy 3-sided waterfall we saw at Iguazu) – a huge canyon in the red rocks right off the highway. Ryan climbed up a ways, and I graciously offered to stay below and take pictures (had nothing to do at all with my fear of heights).

Ryan climbing Garganta del Diablo image

Um, this is really high . . . not sure how I'm going to get down

Wine country of Cafayate

Once we arrived in Cafayate, we checked in to our hotel – the Patios de Cafayate (a Starwood luxury property) that used to be the estate of a winemaker’s family – the winery is still operating and is attached to the hotel. The property is absolutely beautiful, but they’re definitely missing the mark on some of the basics to make this hotel truly as spectacular as it could be (review of Patios coming soon).

Patios de Cafayate image

We like pretty hotels

Cafayate is one of Argentina’s wine-producing regions, known for having fuller-bodied wines than those produced in Mendoza – one of our favorite everyday wines is from Cafayate (Quara malbec, 14 pesos/bottle – that’s around US$4). We tasted at two wineries in Cafayate chosen by our guide and were underwhelmed by both. Domingo Hermanos is located right in town and had a very basic tasting room pouring very mediocre wines (and only 2 of them!).

Domingo Hermanos wine image

Wine by the gallon - got to be good

Finca de las Nubes is located just outside of town at the base of the hills. Their property is charming and has a great view, but their wines leave something to be desired. Impressively though, the entire winery is operated by just 5 employees – we saw them applying labels by hand while we were there.

Finca de las Nubes image

Not a bad view from the winery, even though their wine sucks

Despite our disappointing tastings, we did discover a few great new malbecs while we were there – we haven’t seen these wines in Buenos Aires (though we didn’t know to look for them) so bought a few bottles to bring back with us just in case. Interestingly, we learned that the wines that are available in Buenos Aires are actually significantly more expensive in Cafayate (we saw our aforementioned-standby Quara priced at 25-30 pesos in the wine shops vs. 13 pesos in the big city). Wouldn’t you think they might be cheaper closer to the source, before all the shipping and logistics expenses? Clearly not.

Cafayate itself is a small town – the central plaza is quaint, surrounded by restaurants and shops. We ate at Colorado (owned by 2 Americans who relocated to Cafayate) and Terruno (located on the plaza, relatively good food). There are a handful of wineries/tasting rooms in town and a shop selling homemade alfahores – you can’t miss the massive sign from the main plaza. We bought an assortment to take back to our Spanish teachers in Buenos Aires for our ongoing debate over the best alfahores and conitos.

Alfahores and conitos from Cafayate image

Ok, so we bought more than a few, but it's for research!!

One other unique activity in Cafayate is to visit the goat cheese farm on the outskirts of town, where we met some of the producers. Our tour of the farm in Spanish was ok, but turns out our goat-farm vocabulary isn’t that great. Go figure.

Goat farm image

Hello - I'm a goat and these are my friends

Renting a car

After heading back to Salta for one more night, ditching our guide and reserving a rental car, we were ready to hit the road and explore the region north of Salta. Neither of us had driven in foreign countries before (Canada and Mexico don’t count) and were a little nervous about renting a car and driving to the middle of nowhere. We were lucky to quickly find a car available through Alamo, who we’d read good reviews about. The employees we dealt with were all great – excellent English and very good customer service. It was a bit scary driving in Salta and trying not to get run over by buses, but once we made it out of the city we were good to go.

We hit Jujuy on our drive up to Purmamarca, our base for the next two nights. While some friends rave about the city of Jujuy, to us it just seemed like a biggish, mediocre city in the mountains. We stopped and had pizza for lunch at Chung-King (yep, that’s actually a pizza place, and no, they don’t serve Chinese food at all) and that was enough of Jujuy for us.

Purmamarca

Purmamarca is this cute little village up in the mountains. It’s one of the most popular places to overnight if you’re visiting the region north of Salta, partly because it’s developed a bunch of restaurants and hotels, and partly because it’s situated right at the base of this really pretty hill.

Hill of Seven Colors image

See, I told you it was a pretty hill

Our hotel in Purmamarca image

And our room on the top floor had a view of the hills (and a broken shower . . .)

Salinas Grandes

We’d read that the massive salt flats were not to be missed and also that they were best viewed toward the end of the day, after all the tour buses have left. So we cut short an intense game of chess in a café in Purmamarca and hit the road. And not just any road. It’s a 1-hour series of switchbacks straight up the side of the mountain to 12,000-ish feet. With tour buses and big trucks barreling down at us. Fun.

So after this lovely drive, we made it to the salt flats just as the sun was going down. Here’s our take on the famous Salinas Grandes: big, wide open space that’s white and crackly-looking. Kind of cool? Yes. Worth 2 hours of driving on scary mountain roads, the last bit in the dark? Maybe not. But we did take a few of the obligatory pics while we were there.

Shadows at Salinas Grandes image

Hello from the really tall shadow people

Probably the most fun part was sneaking in to use the fee-for-use porta-potty after it was closed, then being confronted by a grumpy saltminer wanting her 1 peso on the way out. We were happy to pay, but it’s not our fault she didn’t have change for a 5!

Bano at Salinas Grandes image

You know this is going to be a classy bathroom with a sign like that

Humahuaca and Tilcara

These are two of the town that are regularly mentioned as destinations on any tour of the northwest. The drive to visit them was interesting, but if you’ve spent time in Northern California, Washington state or anywhere with mountains, I don’t think you’d be blown away.  Maybe people get excited by the drive there?  To us, it was ok, but not exactly a must-see.

Landscape near Purmamarca image

It's a nice change from the city, but it's not exactly the most amazing landscape we've ever seen . . .

Maybe it was the towns themselves? We didn’t even stop in Humahuaca – just drove through and were ready to head back. It was interesting to see an Argentine pueblo, but there are plently of those that aren’t hours from anywhere. Tilcara was a little better. After walking for 10 minutes or so, we had pretty much seen the town so found a place to have lunch (empanadas – what else?) and a café, then headed back to our base in Purmamarca.

Heading home

On Sunday, it was time to make the trek from the small pueblo of Purmamarca in the hills all the way back to the big city of Buenos Aires. Our drive to the Salta airport took ~3 hours, leaving us with plenty of time before our flight. After our previously-posted experiences with FlechaBus and Aerolineas Argentinas, we were done taking chances on our transportation and booked a flight back with LAN. And what a good decision that was!!!!!

In comparison with our experience on Aerolineas Argentinas: LAN promptly checked us in (no waiting in line for 45 minutes because the computers were down and they were trying to come up with a back-up plan on the spot – see AA post). They made announcements in Spanish and English, didn’t combine our flight with another flight going to a different city, didn’t cancel all seat assignments, didn’t even land in another city that wasn’t on the itinerary (in case you’re wondering, yes, every one of these things happened when we flew with Aerolineas Argentinas to Iguazu). Instead, we boarded our flight on time and in an orderly fashion and actually pulled back from the gate 3 minutes EARLY. We landed in Buenos Aires, promptly received all of our checked luggage and were on our way home.

All in all, it was a fun trip and nice to experience a different part of the country.  At the same time, it didn’t quite measure up to all the hype that we’d read and heard. It’s a great place to see if you’re in the area, but I wouldn’t call it a must-see international destination. Some of the landscapes are beautiful (valley on the way to Cafayate) and it was wonderful to visit a few villages that are on the other end of the spectrum from life in BA.

Buenos Aires, we missed you.

Bad experience with a local guide in Salta

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Well, we’re back in Buenos Aires after a week in the Northwest of Argentina (Salta and Jujuy provinces).  Jen is working on a post that will give a full overview of our trip with pictures and so forth, so we should get that up in the next day or so.  In the mean time, my priority has been writing a strongly worded post for Trip Advisor regarding the unpleasant experience we had with a guide named Angie that we contracted with in Salta in an effort to help save others from going through what we went through.

To keep you up to date on what we’ve been up to and to provide you with a strong warning in the event that you find yourself planning a trip to Salta you should definitely check out the post along with whatever responses may come from it here at Trip Advisor.  Below is my original post if you’d rather read it here:

——————

Title: Different point of view on popular Salta Guide

My wife and I just spent a week in Salta/Jujuy during which we used Angie’s (also known as Giena on Trip Advisor) services as a private guide for the first 3 days. We were extremely disappointed with the quality of her service, her incredible prices and her attitude towards customer service in general. I recognize that she is quite popular here on TA and receives volumes of positive feedback (which is how we found her to begin with), but after our experience with her, I have trouble understanding all of the praise and think it’s very important that TA has a post representing an alternative viewpoint so that other people have a more balanced idea of what Angie offers–had there been a post like this, we would likely have planned differently and had a much better trip. For context, we’re from the US and have been living in BsAs for the last 2.5 months; in that time we’ve developed a good understanding of pricing/cost of living in BsAs (this will be important when I discuss Angie’s pricing).

We hired Angie because of the great things we had read on TA. Unfortunately, due to a series of vague emails, we misunderstood her pricing to be US$250 for 5 days, when in reality it was US$250 PER DAY. We take partial responsibility for not having reconfirmed the total price, but after re-reading the email chain several times, there is definitely room for misinterpretation – Angie never stated it was a per day price nor did she provide a total price for the trip. Further, given our reference points for pricing in BsAs, it would never have ocurred to us that she could possibly charge US$250/day–I’ll get into that more in a bit. Had Angie not handled the misunderstanding so poorly, I would not be taking the time to write this detailed post–as it is, she left us feeling cheated and extremely unhappy.

In the end, we paid her US$500, which we feel was far more than she was worth. What did we get for our US$500? Here is what Angie did for us:

Day 1: 10am-3pm =~5 hours of time together including lunch (~3.5 hours of driving)

Angie picked us up at 10am and drove us to Cafayate with a couple of photo stops at well marked locations right along the side of the main road (e.g., Garganta del Diablo). We arrived in Cafayate at ~1pm and had lunch with Angie at her favorite restaurant in town. Then she dropped us off at our hotel at 3pm or so, and we didn’t see her again until the next morning.

Day 2: 10am-12pm ~2 hours of time together

We weren’t planning to see Angie on Day 2 (assuming that we weren’t paying for her) as we had told her we were planning to explore Cafayate by ourselves, but she told us she’d pick us up at 10am and take us to a couple of wineries so we reluctantly agreed.

She picked us up at 10am, took us to the goat cheese farm and then 2 wineries (each obvious tourist destinations). At each of these 3 venues she handed us off for the standard tour and waited until we were done. My wife had talked to her 2 days previously about setting up a lunch at the last winery and assumed this had been arranged. However, on the way there Angie pulled off the road, called the winery and then told us we couldn’t have lunch there because we didn’t book it the day before (I guess that was our job?). After the 2nd winery she dropped us off in town at ~12:00pm. The only other time we saw her that day was when she picked us up at our hotel and dropped us off at a restaurant for dinner (~10 min).

Day 3: 10am-2:00pm ~4 hours of time together (all driving)

She picked us up at 10am and we drove directly back to Salta on the same road we came down on with 2 stops at different photo spots. At this point, we still didn’t have a hotel booked for Friday night, and rather than helping us book something she just told us to let her know if we had trouble finding something. When we got back to Salta and she asked us for some money in advance is when we first realized that there was a significant misunderstanding over her pricing and that it was actually 4x higher than we had thought. US$250 per day was way beyond what we wanted to pay, so after talking it over that afternoon we told her that we could no longer work with her.

In summary, Angie spent maybe 11-12 hours with us over 3 days, primarily as a very highly paid taxi driver. She booked only one hotel for us (which was mediocre), she recommended a few restaurants in Salta (which were not particularly good and literally had large tour buses waiting out front as their tour groups dined there) and a couple of restaurants in Cafayate–one of which was good (though easily findable on the main square), the other was not. And for that, she demanded that we pay her US$500 despite the mixup what was at least partly her fault (according to her this was a great deal and we were ‘ridiculous’ to have thought she charged less); she had wanted US$1000 for 5 “days” (and yes, 2-4 hours of driving counts as a day according to her). Keep in mind, these prices do not include food, hotels or any activities for you and that Angie told us several times that she never has to pay in restaurants or hotels when on tours, so I’d think her only real cost is her car and fuel.

Also, despite other posters with very positive comments about learning about the history of the region and other local-type info from Angie, we did not have this experience with her at all–her favorite topic of conversation was how much better off we would be if we switched to her preferred hotel in Cafayate (this awkwardly came up at least 6 times, leading us to wonder why it was so important to her). In general, we do not feel that we saw, heard, did, or learned anything in our time with Angie that we couldn’t have easily experienced on our own. We ultimately paid her what she demanded; we probably shouldn’t have.

Aside from the mixup we had, we genuinely feel that US$250/day is an outrageous price for these services, even if they were great. After living in Buenos Aires for 2.5 months, here is some context on what you can get for US$1000 in the capital (which should be significantly more expensive than the provinces):

-1 month rent in a nicely furnished apartment in Recoleta or Palermo with all utilities included plus weekly maid service (we pay $1200/month for a massive and luxurious place)

-15+ fantastic dinners for 2 at the very nicest restaurants in BsAs with great wine/steak/etc.

-6 weeks of 20 hours/week Spanish school at one of the best schools (or ~70 hours of private instruction from a highly qualified teacher)

-1500+ empanadas (seriously)

-80 bottles of very good Argentine wine purchased in Salta (or 150 bottles of the exact same wine if you buy it in BsAs–Salta is much more expensive even for the local wines, not sure why)

-For AR$600 = ~US$155 for the 2 of us, we spent a full day (9am-7pm) in Tigre with 2 wonderful guides that spoke perfect English, gave us lunch, took us kayaking for 3.5 hours way off the beaten path and then served us an incredible asado with 4+ courses of meats. It was an all-day event, we saw and did things we couldn’t have possibly done on our own, we learned tons of things about Argentine culture and the Tigre Delta, it came with great food and it was reasonably priced. Again, BsAs/Tigre should be more expensive than Salta.

For some further context on how much an income of US$250/day is in Argentina, we’ve heard from many friends in BsAs that a high paying job in the capital (e.g., computer engineer) will pay ~AR$8000/month, which is ~US$100/day for 8+ hour days.

To be fair, I don’t know if Angie’s prices are especially high or if they are normal for private guides in Salta. Either way, for US$250 per day, I would expect MUCH, MUCH more for my money, so my first recommendation would be to do it without a guide as visiting the NW is really quite straight-forward (e.g., pretty much everything is on the main road and well marked). If for some reason you feel like you’d like to have a guide, I would shop around and be very explicit about what your expectations are (e.g., I want to see things off the beaten path and experience things beyond what the tour buses do, etc.). If your highly-paid private guide is taking you to the same places the large tour buses go, you’re better off without them.

For the last 2 days of our trip, we rented a nice car from a company with fluent English speakers (Alamo), saw everything that we would have seen otherwise, enjoyed the freedom of exploring on our own, and spent far less than half of what it would have cost to continue with Angie. This took less than 2 hours of planning/setup and could have been done even more cheaply with some advance planning.

Sorry to be so negative, wish things hadn’t gone this way. Obviously many other people have enjoyed their experiences with Angie, so possibly this is a one-off, but I think an important data point for people to consider in planning their trips. Let me know if you have questions either through the forum or through PM and I’ll be happy to provide more detail.

Ryan

Review: Flecha Bus to Salta in Cama-Suite

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Ok, ok, ok. So everyone here in Argentina pretty much says that when you travel domestically you should take a bus even if it’s 20+ hours each way. While they do mention that it is cheaper as one of the reasons, by and large they say things like:

“Argentina has really figured out how to do bus travel”

and

“It’s SO much nicer than flying”

and

“You’ll get amazing views of the countryside and first class service”

and

“With a cama-suite ticket, you’ll get a seat that fully reclines into a comfortable bed, so when you’re not being fawned over by the stewardess bringing you champagne and a wonderful multi-course meal, you can either sleep or watch movies on your personal entertainment system”

Sounds like I’m exaggerating, but I’m not. People have said things like that to us time and again. If I had been exaggerating I would have instead said something like “There’s a back section of the bus with water slides and a stadium seating movie theater; Oh yeah, and lots of pole dancers”

So–while it took us a while to get past our suspicion that no matter how nice a bus is, 20 hours on it would still suck–given all of the enthusiasm people have we decided to give it a shot and purchased our tickets for the 20 hour bus ride from Buenos Aires to Salta. We figured worst case scenario we’d get a lot of studying done en route. We dutifully asked around about which bus companies would be best and eventually settled on using Flecha Bus since they were the only ones that offered Cama-Suite which is the highest class of service. It cost ~US$95 each for a one-way ticket (we were willing to try this, but not ready to commit to a roundtrip). Now, while $95 is cheaper than the $200 plane ticket, it’s certainly not free, so you’d really hope that you were getting some value above the ~$100 dollars you saved by trading out a 2 hour flight for a 20 hour bus ride. Wouldn’t you?

We didn’t know what to expect, but given all of the hype we were fairly excited when we left for the Retiro omnibus station. The station is kind of like an airport with multiple levels and lots of different gates (called puentes).

Retiro Omnibus Station in Buenos Aires Image

Retiro: More impressive than your average bus terminal

We nervously awaited our bus’ puente to be announced and soon caught our first glimpse of what would be our home for the next 20 hours. From the outside, it looked fairly impressive.

Flecha Bus from the outside image

20 hours... I could do 40 hours in a bus that fine!

It’s fair to say that seeing the outside of the bus and getting our luggage loaded was the peak of the trip. It was pretty much all downhill once we got inside. Perhaps the best way to continue is to address how the actual experience compared to some of the great things we had heard…

Flecha bus journey about to begin image

Jen at the peak of her excitement (before the journey began)


How the experience stood up to the hype

Great views of the countryside: False.

The vast majority of the ride it was night time, so nothing exciting to see out the window. While the last 4 hours or so were daylight and it was somewhat interesting to see what was outside, it’s likely the same thing we would have seen on approach to landing if we had flown–because yes, it takes the bus about 4 hours to go the same distance a plane goes while on its 10 minute approach.

Personal entertainment systems: False.

There were a few TVs mounted to the ceiling and strategically positioned such as to be difficult to see. And they played 4 movies with the volume on for the whole bus to hear whether you wanted to or not; the first one was “Over Her Dead Body”; the second was something with an alligator; the third was something about a deaf swing dance champion and the final movie was about the life of Mother Theresa<—seriously, if only we could have somehow made it louder.

Flecha Bus TV placement Image

After you find the TV (hint: top right) see if you can find Waldo

Champagne: True!

We were given champagne, and in very classy, brand new champagne flutes

Flecha Bus champagne flute image

You might think this looks old and broken... Instead, try to think of it like premium stone washed jeans--classy right?

Meals are impressive: False.

sigh… We received 3 “meals” throughout the trip; one was a pre-dinner snack, followed by dinner, followed by breakfast. Breakfast and the pre-dinner snack consisted of the exact same shrinkwrapped styrofoam package with some cookies, a cereal bar and some unsalted crackers.

Flecha Bus Snack/Breakfast Image

This looks so good I with I could have it twice...

Flecha Bus Snack/Breakfast 2 Image

Nice!!! I do get to have it twice!

Dinner was an entirely different shrinkwrapped styrofoam pack with an unidentifiable sandwich, a dessert thing and some breadsticks. Also, we got a heated up tin foil thing full of potatoes and what we think was chicken gizzard.

Flecha Bus hot dinner image

Mmm mmm good. Just like Mom used to make (sorry mom)

Jen with Flecha Bus dinner image

In case you were wondering what Jen thought of dinner (hint: that face means she didn't like it--it's subtle, but if you look closely you can tell)

Dinner also came with wine. Which reminds me–drinks in general were tons of fun given that the cup holder on the very bumpy bus ride was about double the size of the cups that they gave us. That worked well.

Flecha Bus cup holder image

Now imagine filling that with coffee and then guess how many bumps on the road it would take before it was in your lap.... Correct answer: 2

Service is truly first class: False.

Service was comical. The stewardess (or whatever the appropriate name for a bus server is) literally tossed our meals to/at us from a few feet away each time. I guess that in retrospect we are glad that all of our meals were tightly shrinkwrapped, otherwise it would have gotten messy. When not throwing “food” at us, she was nowhere to be found.

The seats are great and really comfy to sleep in: False.

It was clear that this was an old bus when we got on. When we first sat down though, we actually thought the seats were old school, but reasonably comfortable to sit in. Attempting to sleep in them was a hole (misspelling intended) different matter though. They do in fact lay back into beds, BUT, there is a massive bump right where your pelvis is (imagine sleeping on a speed bump), which regardless of what position you try is extremely uncomfortable and you sort of get the feeling that if you were to somehow fall asleep despite all of the bumping and the noise from the weird alligator movie playing on the TVs you can’t see, you would wake up having lost the ability to stand up straight ever again–lucky you, odds of falling asleep are not high (besides, if you did fall asleep, you might be awakened by a styrofoam food container smacking you in the face compliments of the friendly serving staff from the other end of the bus).

Flecha bus Cama-Suite seat image

Amazingly, even less comfortable than it looks

At least we can get a lot of studying done: False.

This one was really a suprise… we had a fancy overhead panel with lights and stuff, but we were surprised to discover that, when turned on, the lights were only just bright enough to be able to see what time it was on your glow in the dark watch if you squinted. Seriously, the overhead lights were not even close to being bright enough to be able to read–given that 12-14 hours of this trip took place in the dark, that kind of sucked (at least there were movies…)

Flecha Bus light panel image

Yeah, these were useless

Well, at least we won’t freeze to death: False.

To be fair,  no one had actually told us that we wouldn’t freeze to death; I guess we just kind of assumed it and we all know what happens when we ASSUME…   but really, even with 2 blankets each and our heavy coats on, we were still freezing for most of the ride. Yay hypothermia!

Flecha bus bathroom image

In case you were wondering--the bathroom sucked too (by the way, never follow a bus... pretty sure this opens directly to the road... classy)

In Summary

I really hope that this is an aberation and we somehow ended up with a bad bus, because if this experience is in fact representative of high-end bus travel in Argentina, then I have no choice but to never again trust any of the people that recommended it–or alternatively assume that this is a standard hazing/prank that they play on new people (if so, well played)

And for anyone out there that may think this sounds picky or elitist or whatever, here is my thought–If I walked into this expecting a really crappy bus ride (similar to Greyhound in the US), then I would indeed be blown away by how nice it is, BUT… people here consistently say that despite the 10x longer travel time, this is a much more comfortable way to travel and that seems crazy to me. I can accept the idea that if you’re looking to save some money and willing to put up with 20 hours of discomfort this is a lower budget way to travel (though the margin isn’t that wide–I’d say this should cost more like $30), but to really make a quality/comfort comparison vs. flying is a little bit ridiculous (unless of course there are much better buses out there… if so, let us know!)

Very good odds we’ll be flying home.

Update: We have since heard from our guide here that everyone agrees that Flecha Bus sucks and that everyone seems to really like a different company called Andesmaar which apparently does have good food, comfortable seats, wifi, personal entertainment systems and maybe even pole dancers. Oh well, we’re still flying home (and not on Aerolineas Argentina)

Update: We have now heard that Andesmaar can be very bad as well.  Apparently it varies by route.

Dear Aerolineas Argentina…

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Dear Aerolineas Argentina,

You let us down.

I’m writing to express my extreme disappointment that our ticket purchasing experience was so anticlimactic. You may think that we had unreasonably high expectations, but I think you’d have to admit that it was you that raised our expectations by leading us on so tantalizingly in the early stages of the process.

We began shopping for a ticket on your website with a few mild concerns based on having read poor reviews from other travellers, but we were willing to look past those reviews and give you a chance–especially since you were ~$200 cheaper than LAN for our flights to Iguazu. We found a schedule that worked for us and proceeded to make the reservation through your website. Up until then, we thought of you as just another airline and assumed that buying tickets from you would be just like so many other online tickets we’ve purchased before. That was when you first began to tease us…

It seemed strange that we received a confirmation page including seat assignments without ever having been asked to pay for the tickets. We did notice the small print near the bottom that said that we were required to pay within 24 hours and would receive instructions for how to do so in an email. This seemed odd, but we were willing to go with it. However, the email you sent us said this:

Aerolineas_Argentina_Payment_Email_Confirmation Image

Don't you want us to pay??

We weren’t so excited about calling you to ask how to pay, so instead we did some searching around your website and encountered several sets of instructions clearly indicating that we could and should pay online; however, there was nowhere on your website that actually allowed us to do so.

Aerolineas_Argentina_Payment_Instructions Image

These instructions are really thorough and helpful... though, if one were being picky, one could argue that if you are going to write detailed instructions, it may be better if the feature actually existed. Sorry if this is culturally insensitive.

Google, TripAdvisor and the local expat blog also seemed to be at a loss for how to proceed. This is when our expectations started to go up–it seemed clear that this was going to be far more exciting than just another ticket purchasing experience. We decided to wait until the next day and ask around at our school to see if any of the locals had encountered this before and were told that despite what your website says, foreigners are in fact required to pay by telephone. We were told that that this has something to do with security to minimize potential for chargebacks (see handy diagram below); but since that clearly doesn’t make any sense at all, my guess is that you just want to have the opportunity to speak live to those of us that are lucky enough to pay at least double your normal prices to thank us (for those of you keeping score at home, it is true that there is massively different price for locals vs. Foriegners)…

Credit Card Chargeback Diagram Image

I bolded the differences for anyone with the mistaken impression that these processes are similar

Before we called, we only expected to be on hold for awhile and then go through the annoying hassle of giving you all of our credit card info over the phone with a language barrier and nothing more (which obviously we were pretty excited about), but we had no idea what you had in store for us… I can’t convey to you in words how flattered and excited we were when you told us that because the flights were within 48 hours, we would not be able to pay for them over the phone either, but would instead need to go to one of your local offices and pay in person. It was a nice touch that you offered us the alternative of paying at the airport the day of the flights as long as we got there by 3pm (for a 7:45pm flight)–clearly an attractive option.

In fact, we were so excited that we called one of our local friends and asked if he would be willing to call you back with us on a conference call just to make sure that you weren’t giving us any unnecessary “special” treatment; after reconfirming with our friends help, we spent a few minutes basking in the joy of having the opportunity to meet you in person and then got ready to go. At this point, we had given up predicting what new twists and turns the story would take, but we had no doubts that you would have several more surprises in store for us, so we brought multiple forms of identification, a few different credit cards and a decent amount of cash just in case.

After having read about how frequently people get pick-pocketed in the subway, we were particularly excited to have our passports and other valuables with us for the lengthy ride to the end of the D line smack in the middle of rush hour. Being pressed up against the glass for the majority of the ride while trying to keep our belongings with us served to build the suspense higher and higher.

Crowded subway image

If Argentines were Asian, it might have looked like this

We were at a fever pitch when we arrived at your office and completely ready to experience Crazy Town, AR. BUT, this is where you let us down on several dimensions:

1) There was not even a line, we walked in and were waved directly over to an agent.

2) The agent immediately understood why we were there and was able to process the transaction in under 2 minutes. She then gave us a receipt that we were supposed to bring over to the cashier for payment, so our hopes went up again…

3) Only to be dashed by a <30 second conversation to make the payment with the cashier.

So, in less than 3 minutes we had paid for our tickets and were all set. There was no chaos, there was no demanding of 4+ forms of ID (or any ID at all ironically), there were no language barriers, no 2 hour waits, nothing. You built up these huge expectations for us and then just ruined it all by suddenly being efficient.

You can imagine our disappointment.  If for some reason you can not imagine our disappointment, please refer to the diagram below:

Excitement_Over_Time Image

Please contact me with any questions

Hopefully you can provide us with a more consistent experience next time.

Regretfully yours,

Ryan and Jen

P.S. After thinking through all of our experiences with you thus far, I think I may have figured out how you operate. While many businesses strive to meet or exceed customer expectations, from the 5 examples below, it seems that your customer strategy is simply to do the opposite of what customers expect in every situation. As a former strategy consultant, I for one applaud this boldly differentiated approach to making sure your customers never get bored with you.

Example 1: Trying to purchase ticket online

Our expectation: Just put in credit card info and make purchase

Aerolineas Argentina: State frequently on your site that it is possible to pay online, but instead make it impossible to pay online.

Example 2: Calling to purchase ticket

Our expectation: A mild hassle, but at least we can finalize the purchase

Aerolineas Argentina: Tell us that we have to go to the office to make the purchase

Example 3: Going to office to finalize purchase

Our expectation: A major hassle with low probability of success

Aerolineas Argentina: Super smooth and efficient process

Example 4: Rationale for making us go to the office in person within 48 hours of flight

Our expectation: Something to do with a higher degree of security?

Aerolineas Argentina: Did not check our ID or even look to see if our signature matched the credit card we used

Example: Onboard flight to Iguazu

Our expectation: We may be late, but we’ll get to Iguazu

Aerolineas Argentina: Instead, land in a different city (Posadas) and don’t tell us until we land

P.P.S After reviewing the schedule change email you sent us the day after our flight left, I am further convinced of the above

Aerolineas_Argentina_Schedule_Change_Notification Image

You can't make this up

Dear purse snatchers,

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Us: the couple sitting on the bench in the botanical garden reading our books and enjoying the beautiful day for a couple of hours.

You: the band of 2 women and one guy that welcomed us to Buenos Aires by teaching us to be a little bit more careful with our belongings when in public spaces.

We were a bit confused, but also flattered when you asked us for directions to Plaza Seranno in english despite obviously being locals.  Of course, we were more than happy to share our map with you while your friend snuck up behind our bench and grabbed Jen’s purse in order to show us how important it is to keep a close watch on our valuables.

I’m writing to thank you for providing this valuable public service on behalf of the city of Buenos Aires–it was tremendously helpful to us and we have been much more careful since.  Some people might mistakenly think that you were actually trying to steal Jen’s purse for real (and to be honest, we wondered about it as well for awhile), but upon further inspection, there are several indicators which make it clear that you had no intention of actually making off with her purse:

  1. The park itself: Given that the Botanical Garden is surrounded by a tall fence, has few hiding spots and has only 2 exits which are staffed by guards, it would obviously be almost impossible to steal something from someone and make a get away unless you were EXTREMELY fast or very sneaky.
  2. Timing/location within park: Clearly,  if you had actually wanted to succeed you would have targeted your victims at night in the dark, or at least in a secluded part of the park, or at least somewhere where there weren’t other people nearby.  The fact that you went out of your way to choose us at our bench in broad daylight with multiple other benches full of people not only nearby (~10 feet), but also directly facing us is a pretty clear indicator of your intentions.
  3. Resource deployment: Your band of pretend-thieves/BsAs-tourist-safety-officers consisted of 2 young and athletic looking folks (a guy and a girl) and one very overweight woman (for the purpose of the story, we’ll call her Helga).  The fact that the 2 of you that looked as though you could run quite fast (we’ll call you Speedy and Smarty) were the two that tried to distract us from the purse by asking us directions while appointing Helga to grab it and take off “running” is probably the strongest indicator of your intentions.

When the people sitting at the bench 10 feet away suddenly yelled “THIEF!!” and pointed at our bench as we were showing Speedy and Smarty our map, we were very confused, scared and quickly becoming angry as we turned to see Helga running off with Jen’s purse.   Of course, it quickly turned from fear/anger to pure confusion as we watched Helga waddle along at her top speed of 1.3 MPH away from us down the main path in the direction of several other passersby and away from any discernible exit or escape (given the tall fence and guards and all).  Given Helga’s impressive land speed, we actually had quite a bit of time to consider what our next move should be…

As I turned around and saw Helga ambling off (which was almost hypnotic), my thought process was something like the following:

“Hey!!”

…

“What the…?”

…

“I should chase her…”

But then it occurred to me that this must have been a trick–I’m ashamed to admit that I briefly thought that maybe Helga was just a diversion since even in the heat of the moment it was clear that there was no possible way that she could successfully run off with anything; Speedy and Smarty, please accept my apologies for briefly thinking that you may have been deploying some sort of clever double fake-out plan–clearly that’s not something you’d be capable of (you being city safety officers and all).  My thoughts continued:

“It’s got to be a trick, they want me to follow her…”

…

“Yeah, that’s it, they want me to chase her down so they can take something else…”

…

“Ha! I’m smarter than them, they won’t trick me”

…

“Wow, she’s really slow”

…

“Wait, what else could they want to take…?  We don’t have anything else with us.”

…

“Wow, I’ve been standing here thinking about this for a long time now and I could still catch her in under 5 seconds…”

…

“Maybe this is some sort of hidden camera video show…”

My musings were abruptly halted as Helga–having completed her part of the plan in showing us that the purse was steal-able, and also making it obvious that she wasn’t really trying to steal it–simply put the purse on the ground a short distance away from the bench and kept on lumbering away (still at top speed).  Jen retrieved the purse and we had plenty of time to look through it to make sure everything was still there while keeping an eye on Helga and having confidence that we could still catch her if need be.  Speedy and Smarty were nowhere to be found at this point, but I can only assume that they had moved on to the next group of tourists they needed to welcome for the day.

Thank you again for your help.  Simply reading about other people’s experience with pick-pockets and the like does not nearly have the same effect as having experienced this simulated theft that you performed for us.  Best of luck with your future demonstrations, please let us know if we can put in a good word with any of your supervisors–I’m sure they would be very interested to hear how effectively you are performing your duties.  I’ve included the below picture of me sitting on the bench just before the demonstration took place in case you don’t remember us:

Purse Demonstration Diagram Image

All the best,

Ryan and Jen

(this happened a few weeks ago, but I figured it was about time I wrote it up)

Questions that need answering: Why do the buses whistle?

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Seriously, they whistle.

Not only are there literally thousands of them (we have seen 10+ on the same block at the same time);  not only do they aim directly for you whenever possible; not only do they emit disgusting exhaust fumes, not only are their engines extremely loud; but on top of all that, some ass clown thought it would be a good idea to make them whistle at you.  All the time.  Day and Night.  Loudly.  Why???  I want to know WHY.

Buenos Aires Bus Image

Every one is a different color, but they all whistle the same. By which I mean annoyingly.

Google turned up the following result which provides a very good overview of the bus situation:

“Concerning Argentine Buses (or: Why I love it here)”

I’m going to digress for a moment to explain how the buses work here. First, you have your “Guia T.” This is a two part booklet, the first part being a map of Buenos Aires that is divided into grids. Opposite of the grids are corresponding boxes that contain a list of every bus that passes through that

grid of the city. These maps, however, do not tell you where these buses stop in the grid, just that they do. You then use your Guia T to look for a bus that passes through the part of the city you’re currently in and through where you’re going. Then you search the physical 4 block by 4 block square that is that grid in order to find the elusive bus stop. The signs are small and the buses will really stop anywhere. For most “portenos” (Buenos Aires residents, or “people of the port”) this is do-able. (?!?!?) If you, poor soul, need more help the second part of the Guia T includes a list of each bus’s main neighborhood stops with a drawing of the bus, which is necessary because all the buses are painted different bright colors to distinguish them.
So, to recap: hidden bus stops, unclear routes, confusing maps and buses that look like they belong on carousels. And if the driver tells you “Arriba” while you’re getting on you better get the hell on because that roughly translates to “I’m shutting the door now and driving wildly into traffic whether you are standing there or not” in Castellano. (Castellano being the Buenos Aires specific brand of Spanish).

Note: These buses whistle. No, not like a train whistle. A human whistle. These buses, should you look lost at a street corner anywhere in Buenos Aires, will good ol’ fashion greasy-construction-worker-at-a pretty-lady whistle at you to let you know, “Hey, baby, I know where you could be going. With me.”

I think that sums things up fairly well.  You may think I’m kidding about this, but I would never kid about whistling buses.

Whistle Image

I can hear one outside my window now. Why.

Can anyone explain this phenomenon?  If so, please do so in the comments!