Category Archives: Lesson learned

Kayak.com does more than you might think

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You may have noticed that in the last couple of weeks we added a Kayak.com flight search box to our sidebar (over on the right).  You may have wondered why.  “Why would they do this?” you might have said to yourself.  You may be saying it to yourself even now.  Fear not, I am here to answer that question for you.

We decided to become affiliate advertisers for Kayak.com for 3 reasons:

1)  Travel is awesome. Everyone should do it more often.

2)  Kayak.com is one of the very best tools out there for finding ways to travel cheaply (if anyone out there doesn’t already know about Kayak.com, it compares fares against virtually every airline and aggregator (e.g., Expedia, Travelocity, etc.) and helps you find the very cheapest/fastest/best way to travel.

3) We don’t want to have to get real jobs anytime soon.  Someday we’re hoping to make some money off of this blog, and if you access Kayak.com through us, we will!  Wouldn’t that be great?  To be sure, we won’t make much money, but empanadas are cheap (another reason why everyone should travel).

But wait, there’s more!!

I only recently learned about this feature and it blew my mind.  It may blow your mind too.  You should sit down.

Have you ever been sitting around thinking to yourself:

“I really need a vacation…  I wonder where I should go?”

or

“I finally have a free weekend, maybe I can plan a trip!”

or

“I only have $300 to spend, I wonder if there is anywhere I could go for that much…”

Kayak.com can answer these questions very quickly for you.  Check out this link:  Kayak: Where can I go from San Francisco in Fall of 2010 for under $1200?

This feature allows you to tell it your origin city, your price range and your time of the year and it will tell you on average what it would cost you to go anywhere in the world within that price range at that time of year.  If you want to, you can even include activities (e.g.,where can I go skiing from Chicago in Jan for <$500).  Instead of skiing, you could also tell it beach or a temperature range or a few other things.  Seriously, this is cool.

In my opinion, this feature is under-marketed… I had never heard of it before I randomly stumbled upon it.  It’s extremely useful for preliminary trip planning to spur ideas when you know you have some time off at some point, but aren’t sure where to go AND also very useful for last minute travel when you suddenly have a few days and just want to get away.

Let’s review what we’ve learned

1)  Kayak.com is awesome

2)  Kayak.com is even awesomer than you may have thought

3)  You don’t want Ryan and Jen to have to get jobs; you want them to eat more empanadas.  To enable this goal, when planning or booking travel you should consider starting with the Kayak.com flight search box here on Consulting Rehab.

Word?

Cafe con piernas = Coffee, with legs

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Buckle up, this one is going to be interesting…

Cafe con piernas: The background

So I was in Santiago for a few days back in 2002 and I vaguely remember going on a city tour with a tour guide that told us that there are topless coffee shops here–e.g., coffee shops in which the women serving the coffee are topless.  After telling us this he kind of laughed, so I laughed and assumed he was either making it up or that there was like one shop in the entire city and it was a complete oddity similar to this one in Maine (which sadly burnt down a few months after opening).  I was wrong.

What we’ve learned over the past week or so is that this is actually a bit of a cultural phenomenon here in Chile and has been for almost 50 years.  It’s called ‘cafe con piernas’ which means ‘coffee with legs’ and does not refer to an extra caffeine boost.  It started with a place called Haiti (which still has many locations around downtown).  At the time, the downtown area was full of almost entirely men coming to work (apparently the women usually stayed home) and the idea was to provide them some entertainment during the work day.  So, Haiti opened some coffee bars and had the women wear provocative clothing.  Unsurprisingly, this worked out pretty well and more and more similar shops kept opening.

In the mid/late 90s another coffee shop decided to differentiate itself by featuring what they called the “Millionaire Minute” which was a 60-second period during which all of the women would fully remove their tops.  Again, unsurprisingly, this innovation was largely well received by the clientele and was the catalyst for a whole new level of cafe con piernas experiences.  As you will see in a few paragraphs, I do not use the phrase ‘a whole new level’ lightly…

Cafe con piernas: The news report/video

I think that before I give you the details of our personal experience with cafe con piernas….

…

…

(sorry, just had a flashback)

Right, before I give you the details of our personal experience with cafe con piernas, it might be best if you watched the following video about it produced by a news agency in London in 2007 (it was aired on network TV, so should be safe for work):

Cafe con piernas news report (sadly, they have disabled embedding, so you will have to watch it on YouTube)

Ok, can’t put it off any longer.  On to our personal experiences…

The misadventures of Ryan and Jen – Chapter 1: The beginning

As we were exploring our new neighborhood over the last week, we noticed a very large number storefronts with big signs stating that they were ‘cafes.’  We were like, “Jackpot, so many cool looking places to get coffee!”  As we continued to explore, we noticed that many of them had either blacked out or, more commonly, mirrored windows (meaning, the kind that you only see your reflection if you try to look in)–this seemed odd…

Cafe con Piernas - Cafe Belen image

Looks pretty normal... except for the mirrored glass and the small sign that says "se necesita señorita" which other than being a neat rhyme, means something like "we need chicks" (all of them have this sign, which for awhile seemed like a solid job prospect for Jen...)

Later, we were walking around downtown and ran into a couple of other coffee shops called Haiti (the aforementioned original cafe con piernas institution) and Caribe.  These have normal windows and are usually pretty crowded.

Cafe con piernas -- Cafe Caribe storefront image

Looks perfectly normal from the outside

Unfortunately, this picture doesn’t capture it, but you can usually see the serving women from the street and they are all wearing very short, very tight dresses. Also, the area behind the coffee bar is raised up about a foot in order to maximize the view.  Seeing this triggered the memory of the ‘topless coffee bar’ comment from the tour guide during my first trip here back in 2002, so we started doing some Google research and began to learn all about cafe con piernas (including the video above and some links below).

Upon reading about these shops, you may be surprised to hear (I certainly was) how excited my lovely wife Jen became about investigating them first-hand.  After watching the video, she was all excited to go check one out first thing the next morning, saying  it was “a cultural experience”.  If you haven’t yet watched the video (seriously, watch it) an important and likely somewhat obvious fact to know is that the shops with mirrored glass are a bit more… shall we say, progressive than Haiti and Caribe–these two are considered to be the tamest of them.  Another fact you should know before I proceed is that all of these shops offer standing room only–no chairs, you drink your coffee while standing at the bar.

I suggested that we go to one of the tame ones, but Jen was having none of that.  Here is a direct quote from her:  “if I’m going to have to stand up to drink my coffee, I better get some ‘boob-age’.”  Seriously, that’s what she said.  There were other choice quotes from her as well, but I’ll save them for later; suffice to say, she was very excited–even more so than usual.  I think that now, in retrospect, she deeply, deeply regrets taking this stance…

The misadventures of Ryan and Jen – Chapter 2: First attempt

There are literally 5-10 of the mirrored glass-type establishments within a few blocks of our apartment (I told you it was a good neighborhood!), and given that you can’t see inside, we weren’t sure how to go about choosing one.  Luckily, my Harvard-educated wife concocted a plan; the plan was to loiter across the street from a few of them and choose the one had the most in/out traffic (we certainly did not want to be the only ones in there).  It was a reasonable plan, but as we were camped out across the street from a few trying to look inconspicuous, Jen’s excitement turned into nervousness that she would be rejected because she is female.  Then after 5 minutes of not seeing anyone go in or out, the nervousness escalated.  We decided that we would wait until we talked to some locals and got some advice on where to go.  If one wanted to say this in another way, one would say that we chickened out.

That afternoon we went on a bicycle tour of the city (which was cool), and Jen excitedly asked our guide about cafe con piernas.  Understandably, he laughed.  Then, he explained that there are PG, R and X rated ones and that if we wanted to learn more about them (including how to tell which was which), we should go on one of their other tours–seriously, this is a big enough thing here that it is included in city tour itineraries.  He explained that here in Santiago it is often somewhat cold, so everyone wears layers and is completely covered up most of the time; in his opinion, the girls in cafe con piernas venues are merely wearing the sorts of things that women might wear on the street in a place like Rio de Janiero and that it is very popular here because it’s so rarely seen.  Makes sense.  The other thing he told us was that it should be completely fine for her to go into them–I later learned that that was all she needed to hear…

The misadventures of Ryan and Jen – Chapter 3: Oops!

The following day I assumed that Jen’s excitement would have blown over.  Again, I was wrong.  We got out of bed and she was almost jumping up and down when she said, “Wanna go get some coffee???”  I said, “Really?  Still?”

Her: “Yes!  He said I could go!!”

Me:  “Ok…”

We decided to attempt the same plan.  We first camped outside of this fine looking venue for ~5 minutes:

Cafe con Piernas, Santiago venue image

We couldn't tell for sure what those pictures were on either end of the sign, but we were pretty sure this place was classy

We saw one person go in, but in general we didn’t love the vibe, so we ultimately decided to keep walking.  About a block away we encountered this place:

Cafe con Piernas, Santiago - Cafe Rio image

We have a winner

We stood outside, casing the place, for 5 minutes or so while I repeatedly asked Jen if she was sure she wanted to do this and she repeatedly answered in the affirmative.  Eventually we saw a few men go in so we sucked it up and went for it.

Oh boy.

Seriously, this is challenging to write.  Taking pictures was the furthest thing from our mind (and likely would have resulted in us being beaten out back by a guy named whatever the Chilean equivalent of Biff is), so I’ll do my best to detail the experience in words (which will force me to relive this highly traumatic experience quite vividly–hope you appreciate this!)

The room was about the size of a bedroom.  The coffee machines/baristas were off in the back.  There was a narrow standing bar in the middle and then a counter along the walls where you could put your coffee; otherwise, wide open space.  There was fairly loud techno music playing and it was dark-ish, but certainly light enough to see the staff… Also, all of the walls were mirrored (and possibly the floor/ceiling too, though I don’t remember).  Equally weird was how easy it was to see out the front windows to the people on the street.

We were immediately greeted by a woman wearing the standardized uniform–5 inch heels, g-string/thong and very revealing bra; that’s all.  She kissed us both on the cheek somewhat provocatively and then asked what we would like.  She did not seem at all disturbed by Jen’s presence–nor did the other patrons despite what they were doing.  We ordered 2 coffees.  She told us that it would cost 2,000 pesos so I gave her 2,000 (this is more or less the normal price for coffee).  Then she asked if we might want to give her a little something extra for her.  Jen gave her another 2,000.

She went off to retrieve our coffee and we nervously looked around–which was pretty easy given all of the mirrors and the fact that we had situated ourselves at the stand-up bar in the middle.  This few minutes that we had to ourselves taking in the scenery and wondering what would happen to us when she returned with our coffee was a special time for us.  It probably always will be.  Whether we want it to be or not.

At the time we were there (~11am) the staff consisted of ~5 girls all dressed the same and there were maybe 3 male customers–each there on their own, and each ‘enjoying’ his time with one of the staff.  We had read a few accounts of other experiences at such places and had heard of one which said that the girls were unattractive, overweight and groped the customers left and right.  We heard another account in which the people said that the girls were very attractive but seemed completely disinterested in the customers.  In the 2 by 2 of x-rated cafe con piernas venues, Cafe Rio is definitely in the “winning” quadrant–very attractive girls, lots and lots of groping.

Cafe con piernas, Santiago 2 by 2 image

Note: Consulting Rehab does not necessarily condone or endorse the views of this 2by2

In fact, the word ‘groping’ really doesn’t describe the kinds of things that we saw reflected in the mirrors.  The other girls were definitely ‘dancing’ with the other customers–keep in mind, there are no chairs, so it was sort of a standing lap dance.  Some of the customers definitely had their hands all over (and under) the skimpy outfits of their dedicated girl.  And, we also saw one girl kneeling down in front of a guy for a couple of minutes appearing to provide a special service.  Truly, experiencing things like this with your wife is the bedrock of a strong marriage.

Soon, our señorita came back with our coffee and stood about 2 inches away from Jen, making it clear that she would be our companion until we left.  I’m not a religious person, but I have thanked god more than once in the last couple of days that she chose to stand next to Jen and not me.  Not really having a roadmap for situations like this, Jen struck up a conversation with her.  We learned that she moved here 2 years ago from Peru and her 6-year-old son lives back in Peru with her mother.  She’s worked at the bar the whole time and makes money to send home and to be able to go visit.  She also told us that the most crowded time of day was at 1pm, right around lunch break (keep in mind, these places are closed at night and don’t serve alcohol).  It was actually a very nice conversation and we would have truly enjoyed getting to know her if not for the dry humping (and more) happening a few feet away.

I don’t think I’ve ever drunk a coffee so quickly.  We were out within 10 minutes.  Jen was no longer excited.  We’re pretty sure we had stumbled into one of the hardest core ones based on what we’ve read and it felt more like being in a brothel or extremely hands-on strip club than a coffee shop.  Suffice to say that we were a bit messed up for the next few hours.

Cafe con Piernas, Santiago - Cafe Rio 2 image

2 hours later we walked by again to get a picture of the front -- Jen's face looked like this for most of the day

It was about 1pm when we walked by the second time and we saw 7+ men walk in within 2 minutes… curious how it works when the clients outnumber the staff… not curious enough to go back.  Interestingly, there definitely does not seem to be any sort of social stigma associated with walking in and out of these places… many of them are on busy pedestrian streets and we’ve seen people coming in and out of them quite a bit.

After this experience, despite our need to find an income, we decided that it was no longer a viable option for Jen to become one of the señoritas that they necesita.

The misadventures of Ryan and Jen – Chapter 4: Our tamer experience at Cafe Caribe

Because we had already done the hard part and gone into a hardcore one, we decided to try one of the tamer ones the next day to complete our research.  It was a world of difference.  There were men there, but also women and while the servers were definitely wearing tight dresses, it wasn’t that big of a deal.

Cafe con piernas, santiago - Cafe Caribe image

I fake tried to take a picture of Jen to get one of the staff, but she was wise to us and mostly escaped. There are better pictures in the links below

This was basically just a normal coffee shop.  In fact, I’d argue that the fact that you had to stand up to drink your coffee was weirder than the outfits the staff were wearing.  This was actually kind of a fun and different cultural experience–night and day from our Cafe Rio experience.

The misadventures of Ryan and Jen – Epilogue

It’s been a few days now and we’ve mostly recovered from our experience, but as I said, our 10 minutes in Cafe Rio will always be a special time for us.  Writing this has been cathartic.  Let us never speak of it again.

Cafe con piernas: Our advice

If you are a tourist here in Santiago and want to be able to say you went to cafe con piernas (and it is worth checking out), go to Cafe Caribe or Haiti.  If you are looking for a coffee and some dry humping (or more, did I mention there was a staircase in the back that likely lead to someplace a little quieter…), try Cafe Rio.   Beware of the other mirrored glass establishments, you certainly wouldn’t want to end up in the unattractive/aggressive groping quadrant of the cafe con piernas 2 by 2.

Cafe con piernas: Other interesting links

How to learn Spanish (Part 2): Self-study tools

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In our last post on learning Spanish, we covered the resources that are best used when studying in-country:  group classes, private lessons and language exchange.  This one focuses on all of the other tools that we tried – stuff like workbooks, computer programs and good ole flashcards.  Here’s what we think:

COMPUTER PROGRAMS (we used Fluenz Spanish)

What it is: An interactive computer program with multiple levels to teach you the language. The two biggest that we came across are Rosetta Stone, which uses a method similar to how a child learns to speak – showing pictures and offering creative exercises to help you build a vocab and a more intuitive understanding of how to use the language (even though you may not know why as it doesn’t explain anything) and Fluenz Spanish, which functions more similarly to a class that incorporates dialogues, matching and other exercises. Both cost ~US$600 for levels 1-5.  After reading lots of reviews, playing with demos and talking to people who have used them both we decided to go with Fluenz Spanish for the more diverse teaching approach and our desire to understand why, not just what.  We’re very pleased with our decision.

Fluenz screenshot image

Meet Sonia, our online Spanish teacher

Pros:  The content is designed around modern travel needs–e.g., you’ll learn how to ask about buying a cellphone SIM card and getting airline tickets rather than random stuff about dogs and trees–this makes it immediately useful for a traveler.  They do a great job of introducing new concepts in a 5-10 minute lecture environment and then giving you a set of exercises that drill it into you in a way that makes it very difficult to forget.  At times the ‘work-outs’ feel tedious, but the repetition really helps you to retain.  We found the explanations to be extremely helpful rather than the Rosetta Stone approach which never explains anything (using the philosophy that it’s better to learn a new language like you learned your first language–in a state of constant confusion).  We preferred to use what we’ve learned about communication and grammar overall to accelerate our Spanish learning rather than starting from scratch, though there are pros and cons to this approach and it’s likely not right for everyone.

Cons: Relatively expensive, and it’s only going to teach you what they’ve already programmed in – not customized (not a critique of Fluenz, just a limitation of software vs. a live teacher). Also, uses a neutral Spanish so won’t teach you country-specific vocab or grammatical constructs (e.g., use of “vos” instead of “tu” in Argentina).  Some might call this last one a “pro” . . .  Also, even if you go all the way through the end of level 5, you’ll be able to get by while traveling in a Spanish speaking country, but you definitely won’t be fluent;  Even in level 5, you still won’t have encountered the subjunctive and the subjunctive is a bitch.

The verdict: We chose Fluenz because of its focus on teaching you useful, immediately applicable Spanish. The lessons are extremely thorough, and you start learning things you can use when visiting/living in Spanish-speaking countries immediately (e.g., how to order at a cafe, how to take a cab, etc.). Each lesson is based on a dialog in one of these situations, which you then review in detail (pretty much word by word) with the program host, Sonia. Then you go through various matching, listening, reading and writing exercises to practice both new words and new grammatical structures that were introduced. We found this method extremely useful for understanding structures inside and out. The explanations are thorough and detailed, and once we’d seen something used in our Fluenz lesson, we were immediately able to incorporate it into our speaking. There’s definitely some overlap between the role played by Fluenz and that of taking lessons (group or private), but we thought this was a good way to supplement and reinforce what we were learning in class.  Highly recommended.

AUDIO TAPES/MP3s

What it is: Tapes or audio files that teach lessons using a methodology similar to that of computer programs. The one we used was “Learning Spanish Like Crazy“, which costs ~US$100 for the digital file version. They are comprised of different lessons that introduce new words and grammatical structures, and use a lot of repeating words and phrases to teach.

Learning Spanish Like Crazy image

Yeah, he looks gangster, but the owl's actually a decent Spanish teacher

Pros: Great way to get exposure during downtime when you couldn’t otherwise study – walking, driving, on the bus (although your seatmates might give you strange looks if you’re following the “repeat after me” instructions).

Cons: Most tapes are limited to certain situations – better for giving you some basic functionality than really teaching you to speak fluently.

The verdict: These are good for practicing pronunciation and getting used to hearing and understanding native speakers of the language (especially if you’re in a non-Spanish speaking country) but don’t come close to interacting with people in Spanish (e.g., through group class or private lesson). Since they’re audio only, they obviously aren’t going to help you read and write, but they can be good for learning how to have basic conversations.

MOBILE DICTIONARY

What it is: A dictionary app you can download to your mobile device. We used Ultralingua ($20 in itunes app store), which included a regular dictionary as well as a verb conjugation tool that would give you the conjugation of any verb for every tense.

Ultralingua screenshot image

Yeah, you've got to memorize all 500 conjugations of every single verb eventually, but until then . . .

Pros: Very quick way to find a word – good for use in class, when talking to people, etc. The verb conjugation tool is AWESOME!!!!.

Cons: Uses neutral Spanish so won’t have some words or may give you a word they don’t use in the country you’re in. Conjugation tool doesn’t have “vos” so you’re on your own for that one.

The verdict: This was a fabulous find and a very useful tool for us – from when we first got here and needed to decipher menus at restaurants to later on reading the newspaper in cafes and trying to understand real-time what our teachers said in class when they used a new word. The verb conjugation tool was invaluable, especially when it feels like you’re learning a new tense every week and it’s hard to keep them straight. It also included common phrases using each word, which, while not as thorough as those in our paper dictionary, were still very useful.

FLASHCARDS

What it is: Old-school index cards or the new-school computer version.  We used one called Anki – allows you to enter values for both sides of the card and then varies how often it shows each card to you based on the difficulty rating you give it).  Anki can be downloaded free, along with whatever flashcard sets other users have shared online – we didn’t find a great set of pre-made cards online so ended up making our own.

anki screenshot image

You can choose how many cards to review in a session and it will keep showing you the ones you mess up until you get them right (or lie about it)

Pros: Helpful for memorizing new vocabulary (depending on your learning style).  Paper cards allow you to practice during downtime (commuting, standing in line, etc.).

Cons: Takes a long time to make the flashcards before you can even start using them (both with Anki and with paper cards).  When you’re studying intensively and being introduced to lots of new words each day, it’s hard to keep up with flashcards, even just for your short-list of most useful words.

The verdict: We used these more when we first started studying but found that the amount of time it took to make the new cards, and then to run through all of them, wasn’t worth the effort (took us longer to make Anki cards than traditional index cards).  Once in a while, when we had to learn a new set of vocab for a specific subject for discussion in class, we’d make and study flashcards but generally found the time could be better spent on other study methods.

WORKBOOKS

What it is: Kinda like being back in high school – they walk you through a lesson that teaches a concept/grammatical construct/verb tense and then give you exercises (with answers in the back!) to practice using them.  We used the “Practice Makes Perfect” series by Dorothy Richmond ($12-13 each) – we have “Spanish Verb Tenses”, “Spanish Pronouns and Prepositions” and “Complete Spanish Grammar” (think this last one is more or less a condensed version of the first two).  Based on the examples/sentences in the book, this series seems to be targeted toward US college students – lots of exercise questions about dorms and the cafeteria.

Pros: Very useful for English explanation of Spanish grammatical constructs – most intensive Spanish classes are taught completely in Spanish, and sometimes it’s just nice to be able to have stuff explained in English . . . especially if it’s something that doesn’t exist in English (subjunctive, I’m talking about you).  Useful to practice using each new construct in the exercises.

Cons: Relies a fair amount on translation, which our Spanish teachers here HATE.  The idea is that if you’re always translating everything, you’re never going to speak very fluidly – apparently this method (relying on translation) is very contentious in the language-teaching world.

The verdict: We thought these were a great supplement to our classes.  For Ryan, they were good for reviewing the difference between direct and indirect object pronouns (annoyingly similar) and for me, it was really helpful to have someone explain to me in English when to use the imperfect vs. the indefinite past tense.

CONSUMING SPANISH MEDIA

What it is: I know, that sounds really consultant-y.  Basically, just reading stuff (the newspaper, magazines, books, whatever really) and watching TV/news/movies in Spanish.  There are numerous books written for Spanish-speaking students in school to study grammar/comprehension (remember SAT prep?) that are also good for Spanish language learners.

clarin front page image

This one's fun - it's the opposition paper so always has lots of lovely things to say about Cristina (la presidenta)

Pros: Great for getting more exposure to the language in a non-controlled environment (e.g., class).  Good for learning new vocab.  Can be a confidence boost (if you understand).

Cons: On the other hand, can be a real downer if you don’t understand what you’re reading/hearing.

The verdict: We found mixing some reading in was great for us – one of my favorites is reading the local paper in a cafe.  When I first started, I felt like I had to look up every 5th word, but after a while I was able to understand much more and had learned a lot of new vocab.  I also gained a better understanding of more complex sentence structures that they weren’t teaching in class.  On the other hand, we don’t feel like we get a lot out of watching TV and movies.  We’d get bits and pieces but generally struggled to understand.  This would have been a lot more useful if we’d had Spanish subtitles in addition to the speaking . . . but couldn’t get the closed-captioning to work on our TV.

POST-IT NOTE LABELS

What it is: Sticking a Post-It note on everything in your house marked with the Spanish word for the object.

Pros: Good for learning vocab of stuff in your house.

Cons: Only good for learning vocab of stuff in your house . . . and you have yellow notes everywhere you look.

The verdict: Fine for a week or so, but then (1) hopefully you’ve memorized the vocab and (2) the Post-Its get really irritating.

WRITING STUFF IN SPANISH

What it is: Pretty self-explanatory – some examples are keeping a daily journal, writing a story, noting down the random sentences that run through your head.

Pros: Good for incorporating new vocab, practicing using various grammatical constructs.  Also really helpful for clarifying questions about how something works – I often found it was easiest to communicate my question by illustrating it and highlighting the area I was uncertain about – e.g., writing down a sentence three different ways (desde, desde hace, hace).

Cons: Need a teacher/tutor to correct them for you and explain what’s correct and why.  Can feel tedious and requires a fair amount of self-discipline to do regularly.

The verdict: This was great for getting the most out of class and making sure we were understanding things clearly.  It was also good practice to use the stuff we were learning in class and incorporate into our vocab.

So, that’s the scoop on what we used.  Of all the different resources that we tried, our top 5 are:

  • Group classes (beginner stage)
  • Private tutor (intermediate to advanced)
  • Ultralingua
  • Fluenz
  • Workbooks

Any other good tips/tools out there?  Let us know, and enjoy your adventure of learning Spanish!!!

How to learn Spanish (Part 1)

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When we arrived in Buenos Aires, Ryan knew a fair amount of Spanish from studying in high school and college but hadn’t spoken in ages, and I didn’t know more than what’s on a Mexican restaurant menu.  Now, after ~3 months of class, we both speak decently and can get around just fine.  Our conversations about politics and current news are a bit choppy sometimes, but we’re pretty excited to be able to have those conversations at all!

Through our quest to learn Spanish, we’ve tried a number of different resources, including:

  • Group/private classes
  • Fluenz (a computer program somewhat similar to Rosetta Stone)
  • Traditional and electronic dictionaries
  • Workbooks
  • Computerized flashcards
  • Lots of other stuff

In this post, we’ve covered our thoughts on classes and other interactive learning methods (stuff that’s most useful while you’re living in a Spanish-speaking country).  In our next post on this topic, we’ll tell you what we think of a bunch of self-study resources that we’ve used.

GROUP CLASS

What it is: We’re not sure about other places, but in Buenos Aires, this generally means attending ~20 hours of class a week in a group of 4-7 students.  Prices generally range $150-200 per week.

Spanish class image

A class at Vamos Spanish in Buenos Aires

Pros: Lots of exposure to Spanish, relatively low cost per hour, opportunity to meet other students.  Great way to learn grammatical structures and new vocab (particularly at more beginner/intermediate levels).

Cons: Can be lots of volatility in other students in the class (compatibility of learning style and level, weekly turnover of students), less time to practice speaking, not customized to your needs.

The verdict: We chose Vamos Spanish in Palermo as our school.  We found that group classes were most effective at the beginner level, and it became more difficult to get as much out of classes at the more advanced levels.  First, there are just a lot more beginners than advanced students, so you’re more likely to be in a class with compatible classmates who are learning the same things as you and have more or less the same speaking ability.  At the more advanced levels, it’s more difficult to find compatible classmates, as the students have often studied different things and have different strengths – for example, one might be a very fluid speaker but mess up their subjunctive verb usage, while another speaks more or less correctly but lacks the fluidity and vocabulary of the other student.  May not sound like a big deal, but this can be really frustrating for both students.  Also, at the more advanced levels, typically what you need to work on is speaking, which is not what a group class is optimizing for (see notes on private lessons below).

A few words on class size: At first, the typical class max of 6-7 students sounded  really small, but we soon realized that there’s a big difference between a class with 3-4 students and one with 6 or 7.  We were lucky enough during our first few weeks of studying to be in very small classes (1-3 students).  When our school unexpectedly tripled in size one week, we also got to experience classes with 6 students, and they felt completely different.  In a larger class, the teacher is teaching the materials but can’t necessarily give individualized attention to make sure everybody understands.  The larger classes focused more on doing exercises in small groups and less on talking – simple math: more people in the same amount of time means everybody gets to talk less.  Friends at other schools have experienced the same – any more than ~5 students and it starts to feel more like a lecture and less like an interactive class.

PRIVATE LESSONS

What it is: One-on-one lessons with a private tutor.  These can be arranged through Spanish school with one of the regular teachers (we’ve seen prices of ~$US25/hour) or through someone who only does private tutoring ($US10-15/hour generally).  Private tutors may have training or not, while teachers at the Spanish schools generally have to have some sort of training to teach.

Pros: Customized, one-on-one attention, lots of practice speaking, don’t have to worry about whether other students are compatible with your skill level and learning style.

Cons: Generally fewer hours of exposure to Spanish for the same price (since privates are more expensive), no space-out time since you’re the only one in the class.

The verdict: We started supplementing our group classes with private tutoring after about a month and a half and found that this was a great way to (1) get practice speaking (which was our primary goal in studying Spanish) and (2) get focused help/practice on the specific things we were messing up.  We felt that we needed more practice using the things we were learning in our group classes in order to be able to more quickly incorporate them into our speaking –  something you can’t really do in a group class, since you’re sharing that time block with multiple other students who also want their chance to speak.  And at the more advanced levels for the reasons mentioned above, a group class can become less effective.  We both saw our speaking ability improve significantly by working one-on-one with a tutor and think we would shift the mix of our study time toward this method (and away from group classes) in the future.

LANGUAGE EXCHANGE

What it is: Meeting with native Spanish speakers who want to practice English (or your native language) and spending half the time talking in each language.  These can be group events (our Spanish school hosted one each week; most groups charge small fee) or one-on-one (generally free).

Intercambio image

Group language exchange, or intercambio

Pros: Opportunity to practice speaking and meet native speakers.

Cons: Language partners aren’t trained teachers so may not correct you or teach you “correct” Spanish.  More notably with group exchanges, you can tend to have the same conversation over and over (where you’re from and why you wanted to learn Spanish, etc.).

The verdict: We had high hopes for this one but didn’t end up using it much.  The group exchanges we tried had an imbalance of English vs. Spanish speakers, and we found that group chats were dominated by the most advanced speakers, so beginners/intermediates didn’t get to do much more than listen in.  We didn’t try one-on-ones, partly because finding a language buddy seemed hard and we are lazy.

PART 1 SUMMARY

Overall, these are all useful methods to learn Spanish and the best way to take advantage of living in or visiting a Spanish-speaking country for an extended period of time.  For us, the mix shifted over time – heavier on group classes in the beginning and more private lessons as we have become more advanced.

We’ll post again soon about the different tools we used for self-study – hope this is useful!

Definitely NOT one of the 5 major food groups

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Ever had tripe stew? No? Oh, how I wish I could say the same. Suffering from a cold last week, a hot bowl of stew sounded good for lunch, so after class we headed to Cumana, a legendary Buenos Aires restaurant known for its empanadas and stews.

Cumana restaurant image

Cumana (in Recoleta) sometimes has a line down the street of locals and tourists alike waiting to get in

Their menu lists ~10 different homemade stews. We had tried 2 before and asked our server which others she recommended, and her top suggestion was the mondongo. Now, my Spanish is not great, but I’m pretty sure she said it contained tomatoes, onion, and a part of the cow (while gesturing toward her back). We had been to Cumana before and told our waitress that we didn’t like “organs” (seemed like the easiest word to use to get our point across), and she assured us that none of their dishes contained organs, quickly putting us at ease. So this time I didn’t think twice and went for the mondongo suggested by our server.  Bad idea.

My stew showed up after our fabulous empanada appetizers, and I quickly noticed a substance floating on top with texture not often found in food. It was smooth on one side, and wrinkled and lumpy on the other – think cauliflower. I dodged this and instead tested the waters with a bite of broth and vegetables. It wasn’t terrible, but it seemed to have a funny taste that I didn’t particularly like, so after a few more cautious bites, I left it relatively untouched.

Guiso de mondongo image

Looked like a relatively innocent stew . . . with certain unidentifiable ingredients

When we got home, I decided to google “mondongo” to see what it was – turns out it’s a traditional Argentine tripe stew. Mm, mm, cow stomach – just what I was hoping for to help get rid of my cold.  Apparently that’s not considered an organ here?  Thought we’d been relatively clear when we said we didn’t like organs in our food – guess next time we’ll have to say “mondongo” as well, along with all the other non-meat parts that us Americans shy away from. Lesson learned.  Now if only I could find Campbell’s chicken noodle soup here . . .

Campbell's chicken noodle soup image

Sometimes you really need some "mm, mm, good"... But if you're in Argentina, there is NO SOUP FOR YOU! Only tripe!

Bad experience with a local guide in Salta

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Well, we’re back in Buenos Aires after a week in the Northwest of Argentina (Salta and Jujuy provinces).  Jen is working on a post that will give a full overview of our trip with pictures and so forth, so we should get that up in the next day or so.  In the mean time, my priority has been writing a strongly worded post for Trip Advisor regarding the unpleasant experience we had with a guide named Angie that we contracted with in Salta in an effort to help save others from going through what we went through.

To keep you up to date on what we’ve been up to and to provide you with a strong warning in the event that you find yourself planning a trip to Salta you should definitely check out the post along with whatever responses may come from it here at Trip Advisor.  Below is my original post if you’d rather read it here:

——————

Title: Different point of view on popular Salta Guide

My wife and I just spent a week in Salta/Jujuy during which we used Angie’s (also known as Giena on Trip Advisor) services as a private guide for the first 3 days. We were extremely disappointed with the quality of her service, her incredible prices and her attitude towards customer service in general. I recognize that she is quite popular here on TA and receives volumes of positive feedback (which is how we found her to begin with), but after our experience with her, I have trouble understanding all of the praise and think it’s very important that TA has a post representing an alternative viewpoint so that other people have a more balanced idea of what Angie offers–had there been a post like this, we would likely have planned differently and had a much better trip. For context, we’re from the US and have been living in BsAs for the last 2.5 months; in that time we’ve developed a good understanding of pricing/cost of living in BsAs (this will be important when I discuss Angie’s pricing).

We hired Angie because of the great things we had read on TA. Unfortunately, due to a series of vague emails, we misunderstood her pricing to be US$250 for 5 days, when in reality it was US$250 PER DAY. We take partial responsibility for not having reconfirmed the total price, but after re-reading the email chain several times, there is definitely room for misinterpretation – Angie never stated it was a per day price nor did she provide a total price for the trip. Further, given our reference points for pricing in BsAs, it would never have ocurred to us that she could possibly charge US$250/day–I’ll get into that more in a bit. Had Angie not handled the misunderstanding so poorly, I would not be taking the time to write this detailed post–as it is, she left us feeling cheated and extremely unhappy.

In the end, we paid her US$500, which we feel was far more than she was worth. What did we get for our US$500? Here is what Angie did for us:

Day 1: 10am-3pm =~5 hours of time together including lunch (~3.5 hours of driving)

Angie picked us up at 10am and drove us to Cafayate with a couple of photo stops at well marked locations right along the side of the main road (e.g., Garganta del Diablo). We arrived in Cafayate at ~1pm and had lunch with Angie at her favorite restaurant in town. Then she dropped us off at our hotel at 3pm or so, and we didn’t see her again until the next morning.

Day 2: 10am-12pm ~2 hours of time together

We weren’t planning to see Angie on Day 2 (assuming that we weren’t paying for her) as we had told her we were planning to explore Cafayate by ourselves, but she told us she’d pick us up at 10am and take us to a couple of wineries so we reluctantly agreed.

She picked us up at 10am, took us to the goat cheese farm and then 2 wineries (each obvious tourist destinations). At each of these 3 venues she handed us off for the standard tour and waited until we were done. My wife had talked to her 2 days previously about setting up a lunch at the last winery and assumed this had been arranged. However, on the way there Angie pulled off the road, called the winery and then told us we couldn’t have lunch there because we didn’t book it the day before (I guess that was our job?). After the 2nd winery she dropped us off in town at ~12:00pm. The only other time we saw her that day was when she picked us up at our hotel and dropped us off at a restaurant for dinner (~10 min).

Day 3: 10am-2:00pm ~4 hours of time together (all driving)

She picked us up at 10am and we drove directly back to Salta on the same road we came down on with 2 stops at different photo spots. At this point, we still didn’t have a hotel booked for Friday night, and rather than helping us book something she just told us to let her know if we had trouble finding something. When we got back to Salta and she asked us for some money in advance is when we first realized that there was a significant misunderstanding over her pricing and that it was actually 4x higher than we had thought. US$250 per day was way beyond what we wanted to pay, so after talking it over that afternoon we told her that we could no longer work with her.

In summary, Angie spent maybe 11-12 hours with us over 3 days, primarily as a very highly paid taxi driver. She booked only one hotel for us (which was mediocre), she recommended a few restaurants in Salta (which were not particularly good and literally had large tour buses waiting out front as their tour groups dined there) and a couple of restaurants in Cafayate–one of which was good (though easily findable on the main square), the other was not. And for that, she demanded that we pay her US$500 despite the mixup what was at least partly her fault (according to her this was a great deal and we were ‘ridiculous’ to have thought she charged less); she had wanted US$1000 for 5 “days” (and yes, 2-4 hours of driving counts as a day according to her). Keep in mind, these prices do not include food, hotels or any activities for you and that Angie told us several times that she never has to pay in restaurants or hotels when on tours, so I’d think her only real cost is her car and fuel.

Also, despite other posters with very positive comments about learning about the history of the region and other local-type info from Angie, we did not have this experience with her at all–her favorite topic of conversation was how much better off we would be if we switched to her preferred hotel in Cafayate (this awkwardly came up at least 6 times, leading us to wonder why it was so important to her). In general, we do not feel that we saw, heard, did, or learned anything in our time with Angie that we couldn’t have easily experienced on our own. We ultimately paid her what she demanded; we probably shouldn’t have.

Aside from the mixup we had, we genuinely feel that US$250/day is an outrageous price for these services, even if they were great. After living in Buenos Aires for 2.5 months, here is some context on what you can get for US$1000 in the capital (which should be significantly more expensive than the provinces):

-1 month rent in a nicely furnished apartment in Recoleta or Palermo with all utilities included plus weekly maid service (we pay $1200/month for a massive and luxurious place)

-15+ fantastic dinners for 2 at the very nicest restaurants in BsAs with great wine/steak/etc.

-6 weeks of 20 hours/week Spanish school at one of the best schools (or ~70 hours of private instruction from a highly qualified teacher)

-1500+ empanadas (seriously)

-80 bottles of very good Argentine wine purchased in Salta (or 150 bottles of the exact same wine if you buy it in BsAs–Salta is much more expensive even for the local wines, not sure why)

-For AR$600 = ~US$155 for the 2 of us, we spent a full day (9am-7pm) in Tigre with 2 wonderful guides that spoke perfect English, gave us lunch, took us kayaking for 3.5 hours way off the beaten path and then served us an incredible asado with 4+ courses of meats. It was an all-day event, we saw and did things we couldn’t have possibly done on our own, we learned tons of things about Argentine culture and the Tigre Delta, it came with great food and it was reasonably priced. Again, BsAs/Tigre should be more expensive than Salta.

For some further context on how much an income of US$250/day is in Argentina, we’ve heard from many friends in BsAs that a high paying job in the capital (e.g., computer engineer) will pay ~AR$8000/month, which is ~US$100/day for 8+ hour days.

To be fair, I don’t know if Angie’s prices are especially high or if they are normal for private guides in Salta. Either way, for US$250 per day, I would expect MUCH, MUCH more for my money, so my first recommendation would be to do it without a guide as visiting the NW is really quite straight-forward (e.g., pretty much everything is on the main road and well marked). If for some reason you feel like you’d like to have a guide, I would shop around and be very explicit about what your expectations are (e.g., I want to see things off the beaten path and experience things beyond what the tour buses do, etc.). If your highly-paid private guide is taking you to the same places the large tour buses go, you’re better off without them.

For the last 2 days of our trip, we rented a nice car from a company with fluent English speakers (Alamo), saw everything that we would have seen otherwise, enjoyed the freedom of exploring on our own, and spent far less than half of what it would have cost to continue with Angie. This took less than 2 hours of planning/setup and could have been done even more cheaply with some advance planning.

Sorry to be so negative, wish things hadn’t gone this way. Obviously many other people have enjoyed their experiences with Angie, so possibly this is a one-off, but I think an important data point for people to consider in planning their trips. Let me know if you have questions either through the forum or through PM and I’ll be happy to provide more detail.

Ryan

Review: Flecha Bus to Salta in Cama-Suite

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Ok, ok, ok. So everyone here in Argentina pretty much says that when you travel domestically you should take a bus even if it’s 20+ hours each way. While they do mention that it is cheaper as one of the reasons, by and large they say things like:

“Argentina has really figured out how to do bus travel”

and

“It’s SO much nicer than flying”

and

“You’ll get amazing views of the countryside and first class service”

and

“With a cama-suite ticket, you’ll get a seat that fully reclines into a comfortable bed, so when you’re not being fawned over by the stewardess bringing you champagne and a wonderful multi-course meal, you can either sleep or watch movies on your personal entertainment system”

Sounds like I’m exaggerating, but I’m not. People have said things like that to us time and again. If I had been exaggerating I would have instead said something like “There’s a back section of the bus with water slides and a stadium seating movie theater; Oh yeah, and lots of pole dancers”

So–while it took us a while to get past our suspicion that no matter how nice a bus is, 20 hours on it would still suck–given all of the enthusiasm people have we decided to give it a shot and purchased our tickets for the 20 hour bus ride from Buenos Aires to Salta. We figured worst case scenario we’d get a lot of studying done en route. We dutifully asked around about which bus companies would be best and eventually settled on using Flecha Bus since they were the only ones that offered Cama-Suite which is the highest class of service. It cost ~US$95 each for a one-way ticket (we were willing to try this, but not ready to commit to a roundtrip). Now, while $95 is cheaper than the $200 plane ticket, it’s certainly not free, so you’d really hope that you were getting some value above the ~$100 dollars you saved by trading out a 2 hour flight for a 20 hour bus ride. Wouldn’t you?

We didn’t know what to expect, but given all of the hype we were fairly excited when we left for the Retiro omnibus station. The station is kind of like an airport with multiple levels and lots of different gates (called puentes).

Retiro Omnibus Station in Buenos Aires Image

Retiro: More impressive than your average bus terminal

We nervously awaited our bus’ puente to be announced and soon caught our first glimpse of what would be our home for the next 20 hours. From the outside, it looked fairly impressive.

Flecha Bus from the outside image

20 hours... I could do 40 hours in a bus that fine!

It’s fair to say that seeing the outside of the bus and getting our luggage loaded was the peak of the trip. It was pretty much all downhill once we got inside. Perhaps the best way to continue is to address how the actual experience compared to some of the great things we had heard…

Flecha bus journey about to begin image

Jen at the peak of her excitement (before the journey began)


How the experience stood up to the hype

Great views of the countryside: False.

The vast majority of the ride it was night time, so nothing exciting to see out the window. While the last 4 hours or so were daylight and it was somewhat interesting to see what was outside, it’s likely the same thing we would have seen on approach to landing if we had flown–because yes, it takes the bus about 4 hours to go the same distance a plane goes while on its 10 minute approach.

Personal entertainment systems: False.

There were a few TVs mounted to the ceiling and strategically positioned such as to be difficult to see. And they played 4 movies with the volume on for the whole bus to hear whether you wanted to or not; the first one was “Over Her Dead Body”; the second was something with an alligator; the third was something about a deaf swing dance champion and the final movie was about the life of Mother Theresa<—seriously, if only we could have somehow made it louder.

Flecha Bus TV placement Image

After you find the TV (hint: top right) see if you can find Waldo

Champagne: True!

We were given champagne, and in very classy, brand new champagne flutes

Flecha Bus champagne flute image

You might think this looks old and broken... Instead, try to think of it like premium stone washed jeans--classy right?

Meals are impressive: False.

sigh… We received 3 “meals” throughout the trip; one was a pre-dinner snack, followed by dinner, followed by breakfast. Breakfast and the pre-dinner snack consisted of the exact same shrinkwrapped styrofoam package with some cookies, a cereal bar and some unsalted crackers.

Flecha Bus Snack/Breakfast Image

This looks so good I with I could have it twice...

Flecha Bus Snack/Breakfast 2 Image

Nice!!! I do get to have it twice!

Dinner was an entirely different shrinkwrapped styrofoam pack with an unidentifiable sandwich, a dessert thing and some breadsticks. Also, we got a heated up tin foil thing full of potatoes and what we think was chicken gizzard.

Flecha Bus hot dinner image

Mmm mmm good. Just like Mom used to make (sorry mom)

Jen with Flecha Bus dinner image

In case you were wondering what Jen thought of dinner (hint: that face means she didn't like it--it's subtle, but if you look closely you can tell)

Dinner also came with wine. Which reminds me–drinks in general were tons of fun given that the cup holder on the very bumpy bus ride was about double the size of the cups that they gave us. That worked well.

Flecha Bus cup holder image

Now imagine filling that with coffee and then guess how many bumps on the road it would take before it was in your lap.... Correct answer: 2

Service is truly first class: False.

Service was comical. The stewardess (or whatever the appropriate name for a bus server is) literally tossed our meals to/at us from a few feet away each time. I guess that in retrospect we are glad that all of our meals were tightly shrinkwrapped, otherwise it would have gotten messy. When not throwing “food” at us, she was nowhere to be found.

The seats are great and really comfy to sleep in: False.

It was clear that this was an old bus when we got on. When we first sat down though, we actually thought the seats were old school, but reasonably comfortable to sit in. Attempting to sleep in them was a hole (misspelling intended) different matter though. They do in fact lay back into beds, BUT, there is a massive bump right where your pelvis is (imagine sleeping on a speed bump), which regardless of what position you try is extremely uncomfortable and you sort of get the feeling that if you were to somehow fall asleep despite all of the bumping and the noise from the weird alligator movie playing on the TVs you can’t see, you would wake up having lost the ability to stand up straight ever again–lucky you, odds of falling asleep are not high (besides, if you did fall asleep, you might be awakened by a styrofoam food container smacking you in the face compliments of the friendly serving staff from the other end of the bus).

Flecha bus Cama-Suite seat image

Amazingly, even less comfortable than it looks

At least we can get a lot of studying done: False.

This one was really a suprise… we had a fancy overhead panel with lights and stuff, but we were surprised to discover that, when turned on, the lights were only just bright enough to be able to see what time it was on your glow in the dark watch if you squinted. Seriously, the overhead lights were not even close to being bright enough to be able to read–given that 12-14 hours of this trip took place in the dark, that kind of sucked (at least there were movies…)

Flecha Bus light panel image

Yeah, these were useless

Well, at least we won’t freeze to death: False.

To be fair,  no one had actually told us that we wouldn’t freeze to death; I guess we just kind of assumed it and we all know what happens when we ASSUME…   but really, even with 2 blankets each and our heavy coats on, we were still freezing for most of the ride. Yay hypothermia!

Flecha bus bathroom image

In case you were wondering--the bathroom sucked too (by the way, never follow a bus... pretty sure this opens directly to the road... classy)

In Summary

I really hope that this is an aberation and we somehow ended up with a bad bus, because if this experience is in fact representative of high-end bus travel in Argentina, then I have no choice but to never again trust any of the people that recommended it–or alternatively assume that this is a standard hazing/prank that they play on new people (if so, well played)

And for anyone out there that may think this sounds picky or elitist or whatever, here is my thought–If I walked into this expecting a really crappy bus ride (similar to Greyhound in the US), then I would indeed be blown away by how nice it is, BUT… people here consistently say that despite the 10x longer travel time, this is a much more comfortable way to travel and that seems crazy to me. I can accept the idea that if you’re looking to save some money and willing to put up with 20 hours of discomfort this is a lower budget way to travel (though the margin isn’t that wide–I’d say this should cost more like $30), but to really make a quality/comfort comparison vs. flying is a little bit ridiculous (unless of course there are much better buses out there… if so, let us know!)

Very good odds we’ll be flying home.

Update: We have since heard from our guide here that everyone agrees that Flecha Bus sucks and that everyone seems to really like a different company called Andesmaar which apparently does have good food, comfortable seats, wifi, personal entertainment systems and maybe even pole dancers. Oh well, we’re still flying home (and not on Aerolineas Argentina)

Update: We have now heard that Andesmaar can be very bad as well.  Apparently it varies by route.

Dear Aerolineas Argentina…

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Dear Aerolineas Argentina,

You let us down.

I’m writing to express my extreme disappointment that our ticket purchasing experience was so anticlimactic. You may think that we had unreasonably high expectations, but I think you’d have to admit that it was you that raised our expectations by leading us on so tantalizingly in the early stages of the process.

We began shopping for a ticket on your website with a few mild concerns based on having read poor reviews from other travellers, but we were willing to look past those reviews and give you a chance–especially since you were ~$200 cheaper than LAN for our flights to Iguazu. We found a schedule that worked for us and proceeded to make the reservation through your website. Up until then, we thought of you as just another airline and assumed that buying tickets from you would be just like so many other online tickets we’ve purchased before. That was when you first began to tease us…

It seemed strange that we received a confirmation page including seat assignments without ever having been asked to pay for the tickets. We did notice the small print near the bottom that said that we were required to pay within 24 hours and would receive instructions for how to do so in an email. This seemed odd, but we were willing to go with it. However, the email you sent us said this:

Aerolineas_Argentina_Payment_Email_Confirmation Image

Don't you want us to pay??

We weren’t so excited about calling you to ask how to pay, so instead we did some searching around your website and encountered several sets of instructions clearly indicating that we could and should pay online; however, there was nowhere on your website that actually allowed us to do so.

Aerolineas_Argentina_Payment_Instructions Image

These instructions are really thorough and helpful... though, if one were being picky, one could argue that if you are going to write detailed instructions, it may be better if the feature actually existed. Sorry if this is culturally insensitive.

Google, TripAdvisor and the local expat blog also seemed to be at a loss for how to proceed. This is when our expectations started to go up–it seemed clear that this was going to be far more exciting than just another ticket purchasing experience. We decided to wait until the next day and ask around at our school to see if any of the locals had encountered this before and were told that despite what your website says, foreigners are in fact required to pay by telephone. We were told that that this has something to do with security to minimize potential for chargebacks (see handy diagram below); but since that clearly doesn’t make any sense at all, my guess is that you just want to have the opportunity to speak live to those of us that are lucky enough to pay at least double your normal prices to thank us (for those of you keeping score at home, it is true that there is massively different price for locals vs. Foriegners)…

Credit Card Chargeback Diagram Image

I bolded the differences for anyone with the mistaken impression that these processes are similar

Before we called, we only expected to be on hold for awhile and then go through the annoying hassle of giving you all of our credit card info over the phone with a language barrier and nothing more (which obviously we were pretty excited about), but we had no idea what you had in store for us… I can’t convey to you in words how flattered and excited we were when you told us that because the flights were within 48 hours, we would not be able to pay for them over the phone either, but would instead need to go to one of your local offices and pay in person. It was a nice touch that you offered us the alternative of paying at the airport the day of the flights as long as we got there by 3pm (for a 7:45pm flight)–clearly an attractive option.

In fact, we were so excited that we called one of our local friends and asked if he would be willing to call you back with us on a conference call just to make sure that you weren’t giving us any unnecessary “special” treatment; after reconfirming with our friends help, we spent a few minutes basking in the joy of having the opportunity to meet you in person and then got ready to go. At this point, we had given up predicting what new twists and turns the story would take, but we had no doubts that you would have several more surprises in store for us, so we brought multiple forms of identification, a few different credit cards and a decent amount of cash just in case.

After having read about how frequently people get pick-pocketed in the subway, we were particularly excited to have our passports and other valuables with us for the lengthy ride to the end of the D line smack in the middle of rush hour. Being pressed up against the glass for the majority of the ride while trying to keep our belongings with us served to build the suspense higher and higher.

Crowded subway image

If Argentines were Asian, it might have looked like this

We were at a fever pitch when we arrived at your office and completely ready to experience Crazy Town, AR. BUT, this is where you let us down on several dimensions:

1) There was not even a line, we walked in and were waved directly over to an agent.

2) The agent immediately understood why we were there and was able to process the transaction in under 2 minutes. She then gave us a receipt that we were supposed to bring over to the cashier for payment, so our hopes went up again…

3) Only to be dashed by a <30 second conversation to make the payment with the cashier.

So, in less than 3 minutes we had paid for our tickets and were all set. There was no chaos, there was no demanding of 4+ forms of ID (or any ID at all ironically), there were no language barriers, no 2 hour waits, nothing. You built up these huge expectations for us and then just ruined it all by suddenly being efficient.

You can imagine our disappointment.  If for some reason you can not imagine our disappointment, please refer to the diagram below:

Excitement_Over_Time Image

Please contact me with any questions

Hopefully you can provide us with a more consistent experience next time.

Regretfully yours,

Ryan and Jen

P.S. After thinking through all of our experiences with you thus far, I think I may have figured out how you operate. While many businesses strive to meet or exceed customer expectations, from the 5 examples below, it seems that your customer strategy is simply to do the opposite of what customers expect in every situation. As a former strategy consultant, I for one applaud this boldly differentiated approach to making sure your customers never get bored with you.

Example 1: Trying to purchase ticket online

Our expectation: Just put in credit card info and make purchase

Aerolineas Argentina: State frequently on your site that it is possible to pay online, but instead make it impossible to pay online.

Example 2: Calling to purchase ticket

Our expectation: A mild hassle, but at least we can finalize the purchase

Aerolineas Argentina: Tell us that we have to go to the office to make the purchase

Example 3: Going to office to finalize purchase

Our expectation: A major hassle with low probability of success

Aerolineas Argentina: Super smooth and efficient process

Example 4: Rationale for making us go to the office in person within 48 hours of flight

Our expectation: Something to do with a higher degree of security?

Aerolineas Argentina: Did not check our ID or even look to see if our signature matched the credit card we used

Example: Onboard flight to Iguazu

Our expectation: We may be late, but we’ll get to Iguazu

Aerolineas Argentina: Instead, land in a different city (Posadas) and don’t tell us until we land

P.P.S After reviewing the schedule change email you sent us the day after our flight left, I am further convinced of the above

Aerolineas_Argentina_Schedule_Change_Notification Image

You can't make this up

How can you add your signature to a PDF for free (without printing and scanning)?

Posted on by

Another question that needed answering…

I was planning to finish up a post on our wonderful experience with Aerolineas Argentina this evening, but instead got to spend some quality time figuring out the answer to the above question (thanks IRS for taking 4 months to get back to me on my 2006 taxes!).  Anyway, those of you that hang out in offices all the time won’t have much need for this tip, but in the event that you ever do need to sign a PDF and email it back to someone while on the road, here is an excellent tutorial I came across via google (which references some great and easy to get free software):

How To Add Your Signature to PDFs For Free

My thanks to the original author!