Review: Flecha Bus to Salta in Cama-Suite

Ok, ok, ok. So everyone here in Argentina pretty much says that when you travel domestically you should take a bus even if it’s 20+ hours each way. While they do mention that it is cheaper as one of the reasons, by and large they say things like:

“Argentina has really figured out how to do bus travel”

and

“It’s SO much nicer than flying”

and

“You’ll get amazing views of the countryside and first class service”

and

“With a cama-suite ticket, you’ll get a seat that fully reclines into a comfortable bed, so when you’re not being fawned over by the stewardess bringing you champagne and a wonderful multi-course meal, you can either sleep or watch movies on your personal entertainment system”

Sounds like I’m exaggerating, but I’m not. People have said things like that to us time and again. If I had been exaggerating I would have instead said something like “There’s a back section of the bus with water slides and a stadium seating movie theater; Oh yeah, and lots of pole dancers”

So–while it took us a while to get past our suspicion that no matter how nice a bus is, 20 hours on it would still suck–given all of the enthusiasm people have we decided to give it a shot and purchased our tickets for the 20 hour bus ride from Buenos Aires to Salta. We figured worst case scenario we’d get a lot of studying done en route. We dutifully asked around about which bus companies would be best and eventually settled on using Flecha Bus since they were the only ones that offered Cama-Suite which is the highest class of service. It cost ~US$95 each for a one-way ticket (we were willing to try this, but not ready to commit to a roundtrip). Now, while $95 is cheaper than the $200 plane ticket, it’s certainly not free, so you’d really hope that you were getting some value above the ~$100 dollars you saved by trading out a 2 hour flight for a 20 hour bus ride. Wouldn’t you?

We didn’t know what to expect, but given all of the hype we were fairly excited when we left for the Retiro omnibus station. The station is kind of like an airport with multiple levels and lots of different gates (called puentes).

Retiro Omnibus Station in Buenos Aires Image

Retiro: More impressive than your average bus terminal

We nervously awaited our bus’ puente to be announced and soon caught our first glimpse of what would be our home for the next 20 hours. From the outside, it looked fairly impressive.

Flecha Bus from the outside image

20 hours... I could do 40 hours in a bus that fine!

It’s fair to say that seeing the outside of the bus and getting our luggage loaded was the peak of the trip. It was pretty much all downhill once we got inside. Perhaps the best way to continue is to address how the actual experience compared to some of the great things we had heard…

Flecha bus journey about to begin image

Jen at the peak of her excitement (before the journey began)


How the experience stood up to the hype

Great views of the countryside: False.

The vast majority of the ride it was night time, so nothing exciting to see out the window. While the last 4 hours or so were daylight and it was somewhat interesting to see what was outside, it’s likely the same thing we would have seen on approach to landing if we had flown–because yes, it takes the bus about 4 hours to go the same distance a plane goes while on its 10 minute approach.

Personal entertainment systems: False.

There were a few TVs mounted to the ceiling and strategically positioned such as to be difficult to see. And they played 4 movies with the volume on for the whole bus to hear whether you wanted to or not; the first one was “Over Her Dead Body”; the second was something with an alligator; the third was something about a deaf swing dance champion and the final movie was about the life of Mother Theresa<—seriously, if only we could have somehow made it louder.

Flecha Bus TV placement Image

After you find the TV (hint: top right) see if you can find Waldo

Champagne: True!

We were given champagne, and in very classy, brand new champagne flutes

Flecha Bus champagne flute image

You might think this looks old and broken... Instead, try to think of it like premium stone washed jeans--classy right?

Meals are impressive: False.

sigh… We received 3 “meals” throughout the trip; one was a pre-dinner snack, followed by dinner, followed by breakfast. Breakfast and the pre-dinner snack consisted of the exact same shrinkwrapped styrofoam package with some cookies, a cereal bar and some unsalted crackers.

Flecha Bus Snack/Breakfast Image

This looks so good I with I could have it twice...

Flecha Bus Snack/Breakfast 2 Image

Nice!!! I do get to have it twice!

Dinner was an entirely different shrinkwrapped styrofoam pack with an unidentifiable sandwich, a dessert thing and some breadsticks. Also, we got a heated up tin foil thing full of potatoes and what we think was chicken gizzard.

Flecha Bus hot dinner image

Mmm mmm good. Just like Mom used to make (sorry mom)

Jen with Flecha Bus dinner image

In case you were wondering what Jen thought of dinner (hint: that face means she didn't like it--it's subtle, but if you look closely you can tell)

Dinner also came with wine. Which reminds me–drinks in general were tons of fun given that the cup holder on the very bumpy bus ride was about double the size of the cups that they gave us. That worked well.

Flecha Bus cup holder image

Now imagine filling that with coffee and then guess how many bumps on the road it would take before it was in your lap.... Correct answer: 2

Service is truly first class: False.

Service was comical. The stewardess (or whatever the appropriate name for a bus server is) literally tossed our meals to/at us from a few feet away each time. I guess that in retrospect we are glad that all of our meals were tightly shrinkwrapped, otherwise it would have gotten messy. When not throwing “food” at us, she was nowhere to be found.

The seats are great and really comfy to sleep in: False.

It was clear that this was an old bus when we got on. When we first sat down though, we actually thought the seats were old school, but reasonably comfortable to sit in. Attempting to sleep in them was a hole (misspelling intended) different matter though. They do in fact lay back into beds, BUT, there is a massive bump right where your pelvis is (imagine sleeping on a speed bump), which regardless of what position you try is extremely uncomfortable and you sort of get the feeling that if you were to somehow fall asleep despite all of the bumping and the noise from the weird alligator movie playing on the TVs you can’t see, you would wake up having lost the ability to stand up straight ever again–lucky you, odds of falling asleep are not high (besides, if you did fall asleep, you might be awakened by a styrofoam food container smacking you in the face compliments of the friendly serving staff from the other end of the bus).

Flecha bus Cama-Suite seat image

Amazingly, even less comfortable than it looks

At least we can get a lot of studying done: False.

This one was really a suprise… we had a fancy overhead panel with lights and stuff, but we were surprised to discover that, when turned on, the lights were only just bright enough to be able to see what time it was on your glow in the dark watch if you squinted. Seriously, the overhead lights were not even close to being bright enough to be able to read–given that 12-14 hours of this trip took place in the dark, that kind of sucked (at least there were movies…)

Flecha Bus light panel image

Yeah, these were useless

Well, at least we won’t freeze to death: False.

To be fair,  no one had actually told us that we wouldn’t freeze to death; I guess we just kind of assumed it and we all know what happens when we ASSUME…   but really, even with 2 blankets each and our heavy coats on, we were still freezing for most of the ride. Yay hypothermia!

Flecha bus bathroom image

In case you were wondering--the bathroom sucked too (by the way, never follow a bus... pretty sure this opens directly to the road... classy)

In Summary

I really hope that this is an aberation and we somehow ended up with a bad bus, because if this experience is in fact representative of high-end bus travel in Argentina, then I have no choice but to never again trust any of the people that recommended it–or alternatively assume that this is a standard hazing/prank that they play on new people (if so, well played)

And for anyone out there that may think this sounds picky or elitist or whatever, here is my thought–If I walked into this expecting a really crappy bus ride (similar to Greyhound in the US), then I would indeed be blown away by how nice it is, BUT… people here consistently say that despite the 10x longer travel time, this is a much more comfortable way to travel and that seems crazy to me. I can accept the idea that if you’re looking to save some money and willing to put up with 20 hours of discomfort this is a lower budget way to travel (though the margin isn’t that wide–I’d say this should cost more like $30), but to really make a quality/comfort comparison vs. flying is a little bit ridiculous (unless of course there are much better buses out there… if so, let us know!)

Very good odds we’ll be flying home.

Update: We have since heard from our guide here that everyone agrees that Flecha Bus sucks and that everyone seems to really like a different company called Andesmaar which apparently does have good food, comfortable seats, wifi, personal entertainment systems and maybe even pole dancers. Oh well, we’re still flying home (and not on Aerolineas Argentina)

Update: We have now heard that Andesmaar can be very bad as well.  Apparently it varies by route.

Dear Aerolineas Argentina…

Dear Aerolineas Argentina,

You let us down.

I’m writing to express my extreme disappointment that our ticket purchasing experience was so anticlimactic. You may think that we had unreasonably high expectations, but I think you’d have to admit that it was you that raised our expectations by leading us on so tantalizingly in the early stages of the process.

We began shopping for a ticket on your website with a few mild concerns based on having read poor reviews from other travellers, but we were willing to look past those reviews and give you a chance–especially since you were ~$200 cheaper than LAN for our flights to Iguazu. We found a schedule that worked for us and proceeded to make the reservation through your website. Up until then, we thought of you as just another airline and assumed that buying tickets from you would be just like so many other online tickets we’ve purchased before. That was when you first began to tease us…

It seemed strange that we received a confirmation page including seat assignments without ever having been asked to pay for the tickets. We did notice the small print near the bottom that said that we were required to pay within 24 hours and would receive instructions for how to do so in an email. This seemed odd, but we were willing to go with it. However, the email you sent us said this:

Aerolineas_Argentina_Payment_Email_Confirmation Image

Don't you want us to pay??

We weren’t so excited about calling you to ask how to pay, so instead we did some searching around your website and encountered several sets of instructions clearly indicating that we could and should pay online; however, there was nowhere on your website that actually allowed us to do so.

Aerolineas_Argentina_Payment_Instructions Image

These instructions are really thorough and helpful... though, if one were being picky, one could argue that if you are going to write detailed instructions, it may be better if the feature actually existed. Sorry if this is culturally insensitive.

Google, TripAdvisor and the local expat blog also seemed to be at a loss for how to proceed. This is when our expectations started to go up–it seemed clear that this was going to be far more exciting than just another ticket purchasing experience. We decided to wait until the next day and ask around at our school to see if any of the locals had encountered this before and were told that despite what your website says, foreigners are in fact required to pay by telephone. We were told that that this has something to do with security to minimize potential for chargebacks (see handy diagram below); but since that clearly doesn’t make any sense at all, my guess is that you just want to have the opportunity to speak live to those of us that are lucky enough to pay at least double your normal prices to thank us (for those of you keeping score at home, it is true that there is massively different price for locals vs. Foriegners)…

Credit Card Chargeback Diagram Image

I bolded the differences for anyone with the mistaken impression that these processes are similar

Before we called, we only expected to be on hold for awhile and then go through the annoying hassle of giving you all of our credit card info over the phone with a language barrier and nothing more (which obviously we were pretty excited about), but we had no idea what you had in store for us… I can’t convey to you in words how flattered and excited we were when you told us that because the flights were within 48 hours, we would not be able to pay for them over the phone either, but would instead need to go to one of your local offices and pay in person. It was a nice touch that you offered us the alternative of paying at the airport the day of the flights as long as we got there by 3pm (for a 7:45pm flight)–clearly an attractive option.

In fact, we were so excited that we called one of our local friends and asked if he would be willing to call you back with us on a conference call just to make sure that you weren’t giving us any unnecessary “special” treatment; after reconfirming with our friends help, we spent a few minutes basking in the joy of having the opportunity to meet you in person and then got ready to go. At this point, we had given up predicting what new twists and turns the story would take, but we had no doubts that you would have several more surprises in store for us, so we brought multiple forms of identification, a few different credit cards and a decent amount of cash just in case.

After having read about how frequently people get pick-pocketed in the subway, we were particularly excited to have our passports and other valuables with us for the lengthy ride to the end of the D line smack in the middle of rush hour. Being pressed up against the glass for the majority of the ride while trying to keep our belongings with us served to build the suspense higher and higher.

Crowded subway image

If Argentines were Asian, it might have looked like this

We were at a fever pitch when we arrived at your office and completely ready to experience Crazy Town, AR. BUT, this is where you let us down on several dimensions:

1) There was not even a line, we walked in and were waved directly over to an agent.

2) The agent immediately understood why we were there and was able to process the transaction in under 2 minutes. She then gave us a receipt that we were supposed to bring over to the cashier for payment, so our hopes went up again…

3) Only to be dashed by a <30 second conversation to make the payment with the cashier.

So, in less than 3 minutes we had paid for our tickets and were all set. There was no chaos, there was no demanding of 4+ forms of ID (or any ID at all ironically), there were no language barriers, no 2 hour waits, nothing. You built up these huge expectations for us and then just ruined it all by suddenly being efficient.

You can imagine our disappointment.  If for some reason you can not imagine our disappointment, please refer to the diagram below:

Excitement_Over_Time Image

Please contact me with any questions

Hopefully you can provide us with a more consistent experience next time.

Regretfully yours,

Ryan and Jen

P.S. After thinking through all of our experiences with you thus far, I think I may have figured out how you operate. While many businesses strive to meet or exceed customer expectations, from the 5 examples below, it seems that your customer strategy is simply to do the opposite of what customers expect in every situation. As a former strategy consultant, I for one applaud this boldly differentiated approach to making sure your customers never get bored with you.

Example 1: Trying to purchase ticket online

Our expectation: Just put in credit card info and make purchase

Aerolineas Argentina: State frequently on your site that it is possible to pay online, but instead make it impossible to pay online.

Example 2: Calling to purchase ticket

Our expectation: A mild hassle, but at least we can finalize the purchase

Aerolineas Argentina: Tell us that we have to go to the office to make the purchase

Example 3: Going to office to finalize purchase

Our expectation: A major hassle with low probability of success

Aerolineas Argentina: Super smooth and efficient process

Example 4: Rationale for making us go to the office in person within 48 hours of flight

Our expectation: Something to do with a higher degree of security?

Aerolineas Argentina: Did not check our ID or even look to see if our signature matched the credit card we used

Example: Onboard flight to Iguazu

Our expectation: We may be late, but we’ll get to Iguazu

Aerolineas Argentina: Instead, land in a different city (Posadas) and don’t tell us until we land

P.P.S After reviewing the schedule change email you sent us the day after our flight left, I am further convinced of the above

Aerolineas_Argentina_Schedule_Change_Notification Image

You can't make this up

How can you add your signature to a PDF for free (without printing and scanning)?

Another question that needed answering…

I was planning to finish up a post on our wonderful experience with Aerolineas Argentina this evening, but instead got to spend some quality time figuring out the answer to the above question (thanks IRS for taking 4 months to get back to me on my 2006 taxes!).  Anyway, those of you that hang out in offices all the time won’t have much need for this tip, but in the event that you ever do need to sign a PDF and email it back to someone while on the road, here is an excellent tutorial I came across via google (which references some great and easy to get free software):

How To Add Your Signature to PDFs For Free

My thanks to the original author!

Dear purse snatchers,

Us: the couple sitting on the bench in the botanical garden reading our books and enjoying the beautiful day for a couple of hours.

You: the band of 2 women and one guy that welcomed us to Buenos Aires by teaching us to be a little bit more careful with our belongings when in public spaces.

We were a bit confused, but also flattered when you asked us for directions to Plaza Seranno in english despite obviously being locals.  Of course, we were more than happy to share our map with you while your friend snuck up behind our bench and grabbed Jen’s purse in order to show us how important it is to keep a close watch on our valuables.

I’m writing to thank you for providing this valuable public service on behalf of the city of Buenos Aires–it was tremendously helpful to us and we have been much more careful since.  Some people might mistakenly think that you were actually trying to steal Jen’s purse for real (and to be honest, we wondered about it as well for awhile), but upon further inspection, there are several indicators which make it clear that you had no intention of actually making off with her purse:

  1. The park itself: Given that the Botanical Garden is surrounded by a tall fence, has few hiding spots and has only 2 exits which are staffed by guards, it would obviously be almost impossible to steal something from someone and make a get away unless you were EXTREMELY fast or very sneaky.
  2. Timing/location within park: Clearly,  if you had actually wanted to succeed you would have targeted your victims at night in the dark, or at least in a secluded part of the park, or at least somewhere where there weren’t other people nearby.  The fact that you went out of your way to choose us at our bench in broad daylight with multiple other benches full of people not only nearby (~10 feet), but also directly facing us is a pretty clear indicator of your intentions.
  3. Resource deployment: Your band of pretend-thieves/BsAs-tourist-safety-officers consisted of 2 young and athletic looking folks (a guy and a girl) and one very overweight woman (for the purpose of the story, we’ll call her Helga).  The fact that the 2 of you that looked as though you could run quite fast (we’ll call you Speedy and Smarty) were the two that tried to distract us from the purse by asking us directions while appointing Helga to grab it and take off “running” is probably the strongest indicator of your intentions.

When the people sitting at the bench 10 feet away suddenly yelled “THIEF!!” and pointed at our bench as we were showing Speedy and Smarty our map, we were very confused, scared and quickly becoming angry as we turned to see Helga running off with Jen’s purse.   Of course, it quickly turned from fear/anger to pure confusion as we watched Helga waddle along at her top speed of 1.3 MPH away from us down the main path in the direction of several other passersby and away from any discernible exit or escape (given the tall fence and guards and all).  Given Helga’s impressive land speed, we actually had quite a bit of time to consider what our next move should be…

As I turned around and saw Helga ambling off (which was almost hypnotic), my thought process was something like the following:

“Hey!!”

“What the…?”

“I should chase her…”

But then it occurred to me that this must have been a trick–I’m ashamed to admit that I briefly thought that maybe Helga was just a diversion since even in the heat of the moment it was clear that there was no possible way that she could successfully run off with anything; Speedy and Smarty, please accept my apologies for briefly thinking that you may have been deploying some sort of clever double fake-out plan–clearly that’s not something you’d be capable of (you being city safety officers and all).  My thoughts continued:

“It’s got to be a trick, they want me to follow her…”

“Yeah, that’s it, they want me to chase her down so they can take something else…”

“Ha! I’m smarter than them, they won’t trick me”

“Wow, she’s really slow”

“Wait, what else could they want to take…?  We don’t have anything else with us.”

“Wow, I’ve been standing here thinking about this for a long time now and I could still catch her in under 5 seconds…”

“Maybe this is some sort of hidden camera video show…”

My musings were abruptly halted as Helga–having completed her part of the plan in showing us that the purse was steal-able, and also making it obvious that she wasn’t really trying to steal it–simply put the purse on the ground a short distance away from the bench and kept on lumbering away (still at top speed).  Jen retrieved the purse and we had plenty of time to look through it to make sure everything was still there while keeping an eye on Helga and having confidence that we could still catch her if need be.  Speedy and Smarty were nowhere to be found at this point, but I can only assume that they had moved on to the next group of tourists they needed to welcome for the day.

Thank you again for your help.  Simply reading about other people’s experience with pick-pockets and the like does not nearly have the same effect as having experienced this simulated theft that you performed for us.  Best of luck with your future demonstrations, please let us know if we can put in a good word with any of your supervisors–I’m sure they would be very interested to hear how effectively you are performing your duties.  I’ve included the below picture of me sitting on the bench just before the demonstration took place in case you don’t remember us:

Purse Demonstration Diagram Image

All the best,

Ryan and Jen

(this happened a few weeks ago, but I figured it was about time I wrote it up)

Questions that need answering: Why do the buses whistle?

Seriously, they whistle.

Not only are there literally thousands of them (we have seen 10+ on the same block at the same time);  not only do they aim directly for you whenever possible; not only do they emit disgusting exhaust fumes, not only are their engines extremely loud; but on top of all that, some ass clown thought it would be a good idea to make them whistle at you.  All the time.  Day and Night.  Loudly.  Why???  I want to know WHY.

Buenos Aires Bus Image

Every one is a different color, but they all whistle the same. By which I mean annoyingly.

Google turned up the following result which provides a very good overview of the bus situation:

“Concerning Argentine Buses (or: Why I love it here)”

I’m going to digress for a moment to explain how the buses work here. First, you have your “Guia T.” This is a two part booklet, the first part being a map of Buenos Aires that is divided into grids. Opposite of the grids are corresponding boxes that contain a list of every bus that passes through that

grid of the city. These maps, however, do not tell you where these buses stop in the grid, just that they do. You then use your Guia T to look for a bus that passes through the part of the city you’re currently in and through where you’re going. Then you search the physical 4 block by 4 block square that is that grid in order to find the elusive bus stop. The signs are small and the buses will really stop anywhere. For most “portenos” (Buenos Aires residents, or “people of the port”) this is do-able. (?!?!?) If you, poor soul, need more help the second part of the Guia T includes a list of each bus’s main neighborhood stops with a drawing of the bus, which is necessary because all the buses are painted different bright colors to distinguish them.
So, to recap: hidden bus stops, unclear routes, confusing maps and buses that look like they belong on carousels. And if the driver tells you “Arriba” while you’re getting on you better get the hell on because that roughly translates to “I’m shutting the door now and driving wildly into traffic whether you are standing there or not” in Castellano. (Castellano being the Buenos Aires specific brand of Spanish).

Note: These buses whistle. No, not like a train whistle. A human whistle. These buses, should you look lost at a street corner anywhere in Buenos Aires, will good ol’ fashion greasy-construction-worker-at-a pretty-lady whistle at you to let you know, “Hey, baby, I know where you could be going. With me.”

I think that sums things up fairly well.  You may think I’m kidding about this, but I would never kid about whistling buses.

Whistle Image

I can hear one outside my window now. Why.

Can anyone explain this phenomenon?  If so, please do so in the comments!

Week 1 in Buenos Aires

We’ve officially been Argentinian for a full week now! Soon, we won’t even remember how to speak english.

We’ve been bad about updating the blog, mainly because we’ve been mostly out exploring, and then the little time we do spend online has been prioritized for one or more of the following:

-Researching spanish school:   We start on Monday at Vamos Spanish

-Looking for a longer term apartment: There are roughly a bazillion apartment rental companies and it is a bit overwhelming to sort through all of the options–I think we spent 8+ hours researching yesterday alone. We are going to visit our first couple of apartments this afternoon, so we’ll see…

-Trying to figure out where to eat:  We had some good and some very bad luck with walking into random restaurants on the street.  I think we don’t yet know how to recognize a place that sucks, so we’ve been reading more reviews lately.

Using Google Translate: To prepare ourselves to go out and do things like drop of laundry:  “Para lavar y sacar.  debemos regresar manana a las 11?”

-Using our spanish learning software Fluenz:   Expensive, but really good!

-Trying to figure out what futuristic Argentine technology makes this possible:

Buenos Aires 25 hours image

Anyway, we promise to post more regularly and do more than just bullet point summaries (especially once we have a more comfortable apartment), but for now here are some pics from our first week:  Buenos Aires Week 1 pics

Ciao!

Quick catch-up on first few days in Buenos Aires

We have been lax in posting over the last couple of days, and we don’t have much time now, but we thought we should do a quick summary of some highlights of our first couple of days here in Buenos Aires (with more details to come later):

-Our apartment is just ok, but it is in a cool neighborhood

-Jen found a cockroach in the bathroom; this is worrisome.

-There was a failed attempt by 3 hoodlums to steal Jen’s purse in the park yesterday–we will definitely write more about this as it was quite comical

-We went on a cool free walking tour and saw Retiro and Recoleta; we also learned that if you have private health insurance here (~$120/month) you get one free plastic surgery each year. Our guide pointed out all of the artificially enhanced locals along the tour.

-It seems that Argentinians walk very quickly as we frequently get passed on the street which didn’t happen back in SF–though, this could be because Jen is always gawking at a building

-We have had some very good food and some VERY bad food so far–walking into random places off the street has not gone well for us; we will seek out recommendations going forward

-The wine is good

-Tomorrow we start spanish school and have to be across town by 8:30am–this will be very hard seeing as though we have not yet woken up before noon.

-We don’t have to go to work tomorrow, do you 🙂

More to come, and pictures!